Angelica Yglesias

• Greet and seat guests, manage waitlist, and assist with reservation scheduling

• Communicate guest needs and special requests to service staff

• Maintain a welcoming atmosphere and ensure excellent guest experiences

• Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
• Greeted customers with professionalism and friendly and courteous demeanor.
• Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
• Answered customer questions regarding account information, transaction processing and fees.
• Performed daily balancing of cash drawer and ensured accuracy of all bank documents.
• Issued cashier's checks, bank checks, money orders and traveler's checks.
• Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
• Completed financial transactions, including deposits, withdrawals, and loan payments.
• Monitored bank vaults to ensure cash balances were correct.
• Balanced cash drawer and maintained full accountability for assigned cash on hand.
• Assisted management in bank opening and closing procedures.
• Kept work station neat, clean and well stocked with supplies and brochure materials.

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Performed store opening and closing duties as required.
• Built positive relationships with customers by providing friendly and helpful service.
• Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
• Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
• Trained new cashiers in the use of cash registers and processing payments.

• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times.
• Assisted customers with product selection to ensure customer satisfaction.
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
• Organized merchandise displays to promote higher levels of customer engagement.
• Provided accurate information about products, prices and availability both in person and over the phone.
• Encouraged customers to make additional purchases and suggested relevant items.
• Drove sales through customer relationship building and suggestive selling techniques.