Jalaya Flores
QUAKERTOWN
Summary
Enthusiastic hospitality worker skilled in problem solving, time management, and active listening. Experienced in providing outstanding customer service and fostering a welcoming environment through collaboration and effective communication with team members.
Overview
1
1
year of professional experience
Work History
Hostes
Red Robin
Quakertown, PA
07.2025 - Current
- Managed reservation system to optimize table turnover and seating efficiency.
- Welcomed and seated guests promptly, ensuring a positive first impression.
- Assisted in training new host staff on customer service standards and operational procedures.
- Handled special requests and concerns to enhance guest satisfaction effectively.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Collaborated with kitchen staff to ensure timely food service during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Maintained cleanliness of host station and dining area for welcoming atmosphere.
Education
High School Diploma -
Quakertown Community High School
Quakertown, PA06-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Greeting guests
- Interactive communication skills
- Hospitality service expertise
- Efficient collaboration
- Reservation management
Timeline
Hostes
Red Robin
07.2025 - Current
High School Diploma -
Quakertown Community High School