Angelica Yoffe
Customer Service
Chino,CA
Summary
Dynamic bartender with a proven track record at Zendejas Mexican Restaurant, excelling in beverage preparation and suggestive selling. Known for developing loyal clientele through outstanding customer service and effective teamwork. Highly reliable and adaptable, I consistently enhance guest experiences while managing high-volume events and maintaining a clean, organized bar environment.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Bartender
Zendejas Mexican Restaurant Inc
2008.07 - 2025.10
- Promoted a harmonious work environment by collaborating efficiently with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Upsold menu items to customers, driving up per sale revenues.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Chantrelles Catering
2001.06 - 2008.08
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Facilitated the assessment of guest needs for clients planning special events.
Back Office Registered Dental Assistant
Golden Pacific Dental
1990.08 - 1998.05
- Staged tray for procedures by arranging dental instruments and equipment.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Liaison between dental office and Health Department, dental insurance, OSHA Compliance and dental supply representatives.
- Aided Front Office in filing, insurance eligibility, collecting co-pays, confirming appointments.
Back Office Registered Dental Assistant
Montclair Plaza Dental Group
1993 - 1994
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Took dental images following strict patient protection rules.
- Documented patient dental health information, and medical history.
- Created dental impressions used for diagnostics and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Fabricated custom dental appliances.
Education
No Degree - Dental Assistant
Regional Occupational Program
Montclair, CASkills
Suggestive selling
Food and beverage service
Customer service expertise
Outgoing and engaging personality
Patience and tolerance
Team player attitude
Highly reliable
Clear and effective communication
Ordering bar supplies
Inventory
Team training and development
Performance improvement
New hire training
Cocktail list development
Beverage supply
Wine and liquor expertise
Cash and credit transactions
Anticipating guest needs
Excellent judgment
Fast learner
Honest and dependable
Attention to detail
Time management abilities
Problem-solving abilities
Teamwork and collaboration
Adaptability and flexibility
Multitasking Abilities
Certification
Dental Assistant Certification
Timeline
ABC/RBS Certification
2026-02
Food and Safety Certification
2025-12
Bartender
Zendejas Mexican Restaurant Inc
2008.07 - 2025.10
Bartender
Chantrelles Catering
2001.06 - 2008.08
Back Office Registered Dental Assistant
Golden Pacific Dental
1990.08 - 1998.05
Dental Assistant Certification
1990-06
Back Office Registered Dental Assistant
Montclair Plaza Dental Group
1993 - 1994
No Degree - Dental Assistant
Regional Occupational Program