Summary
Overview
Work History
Education
Skills
Languages
Timeline
AWARDS AND RECOGNITION
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ANGELICA LOGAN

Covina,CA

Summary

Dynamic bilingual Customer Service Receptionist dedicated to delivering exceptional service and fostering positive customer relationships. Committed to contributing to a professional environment that supports career growth while utilizing strong time management, communication, and organizational skills to effectively address front office needs. Proven expertise in efficiently resolving customer inquiries, consistently achieving high satisfaction rates, and enhancing overall customer experience through effective problem-solving strategies. Eager to bring a solid background in customer service to a facility that values professionalism and excellence.

Overview

21
21
years of professional experience

Work History

Independent Contractor

Apple One Staffing
Downey, CA
05.2024 - Current

World Oil Environmental Services 10/2024- 06/2026

Safety Data Entry Clerk Independent Contractor

Compton, CA

  • Data entry: Accurately input data from various sources (e.g., field reports, manifests, invoices) into spreadsheets, databases, and other software.
  • Data verification: Review and correct data discrepancies to ensure accuracy and integrity, potentially reporting significant errors to a supervisor.
  • Document management: Organize, store, and maintain digital records and files in an organized and secure manner.
  • Reporting: Assist in generating data-based reports and summaries for management or other departments.
  • Communication: Communicate with team members, supervisors, and potentially vendors or field technicians to address data-related queries.
  • Administrative tasks: Perform day-to-day administrative duties such as maintaining files and processing paperwork.
  • Managed data entry tasks with high accuracy and attention to detail.
  • Streamlined document processing procedures to enhance workflow efficiency.

Hawthorn Middle School 09/2024- 10/2024

Independent Contractor Administrative Assistant

NALEO Educational Fund 08/2024- 09/2024

Phone Operator Independent Contractor

ThyssenKrupp Materials 07/2024-08-2024 Shipping & Receiving Clerk Independent Contractor

Lennox School District 05/2024/ -06/2024

Administrative Assistant Independent Contractor

Front Desk Receptionist

LA Pilates
Long Beach, CA
04.2023 - 05.2024
  • Greeted members, prospective members and guests, providing exceptional customer service.
  • Handled all front desk related activities including checking members into the system, and taking prospective members on tours.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Signed up new members calculating rates and monthly payment amounts.
  • Responsible for counting out the drawer daily at COB.
  • Updated member's accounts daily.
  • Responded daily to member's questions and concerns in a timely and professional manner and elevating flagged accounts to Assistant Manager or Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Completing daily assignments within the first 2 hrs of shift.
  • Other duties and responsibilities are based on club needs.

Owner/Director/Choreographer/Instructor

Ballet Folklórico Estrellas de México
Wilmington, CA
03.2005 - 03.2023
  • Choreographing and teaching dance steps and dance routines to students that they will perform at events
  • Instructing intermediate and advance levels of dance for ages 3 and up twice a week emphasize local Mexican folk culture teaching them proper technique in footwork by demonstrating the breaking down of dance steps, choreographing and perfecting, technique, timing and movement from various regions of Mexico
  • Developed and implemented dance programs to enhance cultural awareness and community engagement.
  • Managed scheduling and logistics for performances, ensuring seamless execution of events.

Sales Assistant Manager

Rent a Center
Norwalk, CA
08.2018 - 12.2019
  • Greet and assist customers on the sales floor and completed daily customer service calls in a timely manner
  • Focused on customer growth/revenue by obtaining new rental orders on sales floor or via phone by telemarketing, distributing print materials while keeping coworkers informed of promotions and products daily
  • Account Management maintained accurate records of customer account activity, including current and past due accounts, reviewing past due accounts and communicating in person and via phone with the customers to promote timely payments
  • Kept showroom Rent- Ready clean, organized, including vacuuming, dusting, and handling household cleaning materials
  • Followed policies and procedures adhering to company standards Set up daily deliveries & pick-ups of merchandise while assisting store manager with daily training /managing all coworkers
  • Assisted store manager in making daily delivery schedules assigning coworkers to specific deliveries route assignments, Pre-check daily of load/unload truck, or other vehicle, of merchandise to ensure merchandise is ready to install and be set up merchandise, per policy to safely protect coworker.
  • Managed approximately 60 incoming calls daily from customers

Customer Service Representative

USC Trojan
Los Angeles, CA
10.2005 - 03.2015
  • Managed approximately 40 -80 calls from student athletes and distance education students daily.
  • Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
  • Delivered legendary customer service to all customers by discoveries and responds to customer needs
  • Anticipated customer and store needs by constantly evaluating environment, customers while providing quality beverages, and food products
  • Starbucks operational policies and procedures, including those for cash handling, to ensure the safety of all partners during each shift and maintain regular and punctual attendance.
  • Follows health, safety and sanitation guidelines for all products
  • Delivery legendary customer service to all customers by resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Processing of Military Vets, Distance Education and athletic students according to Government and NCAA guidelines
  • Provide customer services to faculty, staff, students, and guests
  • Meet and greet guests providing necessary information to guests

Education

Medical Billing & Coding - Health Information Tech 1- 4: Terminology; Electronic Recording and Filing; Insurance and Billing; Diagnostic Coding Systems

Harbor Occupational Center
San Pedro, CA
01-2026

High School Diploma - undefined

Carson High School
Carson, CA
06-1993

Skills

  • Bilingual (Spanish/English) Proficient in reading and writing
  • Goal driven, highly organized with great attention to detail
  • Strong work ethic with ability to work independently
  • Ability to work independently on projects with minimal supervision
  • Flexible and positive when presented with challenges, changes and difficult situations
  • Ability to maintain a high degree of confidentiality
  • Team player with positive attitude
  • Office Time management
  • Strong verbal excellent interpersonal skills with the ability to build and maintain relationships
  • Data accuracy
  • File management, data archiving
  • Problem-solving
  • Office administration
  • Strong problem solver
  • Data processing, Document scanning
  • Administrative support
  • Database management, Data integrity
  • Work prioritization
  • Quality assurance
  • Meticulous attention to detail
  • Customer relationship management
  • Multi-line phone proficiency
  • Safety regulations
  • Medical terminology

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Independent Contractor

Apple One Staffing
05.2024 - Current

Front Desk Receptionist

LA Pilates
04.2023 - 05.2024

Sales Assistant Manager

Rent a Center
08.2018 - 12.2019

Customer Service Representative

USC Trojan
10.2005 - 03.2015

Owner/Director/Choreographer/Instructor

Ballet Folklórico Estrellas de México
03.2005 - 03.2023

High School Diploma - undefined

Carson High School

Medical Billing & Coding - Health Information Tech 1- 4: Terminology; Electronic Recording and Filing; Insurance and Billing; Diagnostic Coding Systems

Harbor Occupational Center

AWARDS AND RECOGNITION

Available upon request