Angelica Sepulveda
Villa Rica,GA
Summary
Experienced manager with a strong background in management and Customer service. Skilled in team leadership, time management, and bilingual communication, consistently delivering exceptional customer experiences and operational excellence.
Overview
12
12
years of professional experience
Work History
Manager
N and P Package LLC
Fairburn, Georgia
06.2018 - Current
- Oversaw daily store operations, including staff management, stock level maintenance, and customer satisfaction.
- Managed inventory levels and organized product displays to enhance promotional visibility.
- Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
- Participated in monthly inventory counts, verifying accuracy of records against physical count results.
- Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
- Restocked aisles and maintained cleanliness to ensure a welcoming shopping environment.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
Warehouse Receiver
Costco
Union City, Georgia
05.2022 - 09.2022
- Received and processed incoming shipments for accuracy and completeness; checked invoices against purchase orders.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Unloaded freight from trucks with the use pallet jack.
- Rejected deliveries of damaged items or shortages, coordinating with shipper to resolve discrepancies.
Cashier
Nature's Touch dry cleaner
Fairburn, Georgia
02.2018 - 08.2020
- Ensured easy and quick retrieval of clothing to maintain a steady work pace
- Processed cash, and credit payments accurately, contributing to smooth transaction flow.
- Resolved customer concerns promptly, enhancing overall satisfaction with services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness and organization of the front counter area daily.
Team Leader
Little Caesars Pizza
Fairburn, Georgia
05.2014 - 01.2018
- Resolved customer complaints and inquiries to maintain high satisfaction levels.
- Trained and offered support to keep team members motivated and working towards objectives
- Delegated daily tasks to team members and ensured optimal productivity
- Trained and observed team members to ensure food safety and quality standards
- Ensured safety standards were met and adhered to policies and customer satisfaction
- Maintained a clean, organized, and structured environment to ensure smooth daily operations
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA12-2015
Skills
- Data tracking and documentation
- Inventory and Stock Management
- Shipping & Receiving
- Schedule coordinator
- Time Management & Organization
- Team leadership
- Customer service
- Bilingual: English & Spanish
Timeline
Warehouse Receiver
Costco
05.2022 - 09.2022
Manager
N and P Package LLC
06.2018 - Current
Cashier
Nature's Touch dry cleaner
02.2018 - 08.2020
Team Leader
Little Caesars Pizza
05.2014 - 01.2018
Bachelor of Science - Psychology
Georgia State University