Anjelicca Merilan
Linden
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Raritan Bay Cardiology
07.2022 - 09.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided thorough patient education on cardiac diagnostic procedures, reducing anxiety levels and increasing understanding of their condition.
- Contributed to a positive work environment by collaborating effectively with fellow technicians, nurses, and physicians.
- Maintained and adjusted cardiology and pulmonary equipment.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Enhanced patient care by performing accurate electrocardiograms.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Eye Technician
Parkway EyeCare Center
05.2021 - 06.2022
- Operated ophthalmic equipment for patients eye examinations and for examinations and surgeries
- Applied eye drops to dilate pupils to prepare for examination
- Collects and documents patient medical information such as reason for visit, medications, social and family history
- Scheduling appointments, answering phones, filing claims
EMT-Basic
Metro Ambulance
01.2022 - 02.2022
- Picking up patients from hospitals, nursing home or dialysis, putting patients in a stretcher bringing them to their appointments
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
Administrative Assistant/ Receptionist
Regalia Store Fixtures
02.2021 - 04.2021
- Gathered financial informations, prepared documents and closed books
- Processed payments through different companies
- Answering incoming calls, scheduling interviews appointments, filing paperwork
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained accurate records of customer accounts, payments and payment plans.
Rhino's Enterprise
03.2020 - 09.2020
- Company Overview: (Temporarily Close)
- Learned how to engage with customers in the sales business
- Filing paperwork, answering incoming calls, and responding to emails about products
- Trained and interviewed employees
- (Temporarily Close)
Receptionist/ Administrative Assistant
Sansone Auto Mall
05.2018 - 03.2019
- Greeted visitors at the front desk in a professional friendly manner and corresponded with clients through telephone or postal mail
- Answered screening and forwarded incoming phone calls to the appropriate department
- Provided support to company employees, including copying, faxing and file management
- Used Microsoft Excel to document and track payments and controlled the car keys from the Sales department
- Kept a safe and clean reception area by complying with procedures, rules, and regulations.DRAFT
- Excellent written and verbal communication by ensuring that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
- Interviewed and trained new employees
Sales Associate
Victoria's Secret
11.2017 - 01.2018
- Recommended and assisted in obtaining merchandise based on customer's needs
- Great communication with customers
- Answered questions about the comfort of the merchandise and developed positive customer relationships through friendly greetings and excellent service
Sales Floor Associate
Forever 21
08.2017 - 09.2017
- Greeted customers while entering the store and helped customers with questions, problems, and complaints in person and via telephone
- Stocked shelves, supplies and organized racks to maintain the visual appeal of the store
Education
Medical Assistant - CMA
American Institute
Somerset, NJ08.2023
High School -
Linden High School
Linden, NJ06.2017
Skills
- Skilled Administrative Support
- Sound written and oral communication skills
Certification
- CPR Certified
- MAVO - Mobility Assistance Vehicle Operator
Timeline
Medical Assistant
Raritan Bay Cardiology
07.2022 - 09.2024
EMT-Basic
Metro Ambulance
01.2022 - 02.2022
Eye Technician
Parkway EyeCare Center
05.2021 - 06.2022
Administrative Assistant/ Receptionist
Regalia Store Fixtures
02.2021 - 04.2021
Rhino's Enterprise
03.2020 - 09.2020
Receptionist/ Administrative Assistant
Sansone Auto Mall
05.2018 - 03.2019
Sales Associate
Victoria's Secret
11.2017 - 01.2018
Sales Floor Associate
Forever 21
08.2017 - 09.2017
Medical Assistant - CMA
American Institute
High School -
Linden High School