Angelice Nieves
Ellington,CT
Summary
A hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences while also offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. A resourceful Guest Sales Associate with background in hospitality industry. Familiar with diverse range of customer service strategies and sales techniques to ensure guest satisfaction. Strong skills in building relationships, resolving issues, and promoting product features. Proven track record in contributing to team success through hard work, attention to detail and organizational skills. Demonstrated ability to create positive guest experiences leading to repeat business.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Server/Cashier/Cook
Buffalo Wild Wings
Southington, CT
08.2021 - 10.2025
- At Buffalo Wild Wings I bag orders, make sure they are correct, cashier, take orders over the phone, waitress, occasionally must buss tables, host, and prepare food in the kitchen.
- An important skill I use regularly at Buffalo Wild Wings would be my ability to provide good customer service to anyone calling or visiting the restaurant to ensure guests always return to the establishment and to ensure I am creating a safe and comfortable environment for all customers and employees.
- Provided excellent customer service in a fast-paced restaurant environment.
- Took customer orders and ensured accurate order delivery.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Managed multiple tables while addressing guest needs and concerns promptly.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new servers on menu items and service standards effectively.
- Handled cash transactions and processed payments accurately at the register.
- Assisted in inventory management by restocking supplies as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Guest Sales Associate
European Wax Center
Southington, US
09.2022 - 12.2022
- Greeted customers and provided excellent customer service.
- I often find myself having to use customer service skills in order to ensure guest continue to return and rebook their services, while making them feel like their concerns are mine and the company's top priority.
- Developed strong relationships with clients to foster loyalty and repeat visits.
- Assisted clients in selecting appropriate waxing services and products.
- Educated customers on aftercare techniques for optimal results.
- Managed appointment scheduling through online booking systems and phone calls.
- Assisted with product selection and answered questions about products, pricing and availability.
- Conducted inventory checks to ensure product availability and stock levels.
- Maintained a clean work environment by sweeping, mopping, dusting and vacuuming store floors as needed.
- Operated the telephone switchboard in a professional manner.
Sales Associate
Garage Clothing
Farmington, US
08.2022 - 11.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure efficient stock replenishment and organization.
- Engaged customers through friendly interactions, fostering a welcoming shopping environment.
- Monitored inventory levels and communicated restock needs to management regularly.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Addressed customer concerns promptly to foster positive experiences.
Crew Member
Wendy's
06.2020 - 12.2020
- Prepared and served food items according to safety and quality standards.
- Maintained cleanliness in dining, kitchen, and restroom areas throughout shifts.
- Assisted customers with orders, ensuring a positive dining experience.
- Operated cash register, handling cash and credit transactions accurately.
- Collaborated with team members to meet high-volume service demands efficiently.
- Followed food safety protocols for storage, preparation, and serving procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
High school diploma -
Ellington High School
Ellington, CTSkills
- Host/Hostess
- Microsoft Outlook
- Customer service
- Meal Preparation
- Stocking
- Heavy lifting
- Cooking
- Branding
- Sales
- Serving Experience
- Cash register
- Cashiering
- Restaurant experience
- Phone etiquette
- Food Production
- Kitchen Experience
- Guest Services
- Food Service
- Cash handling
- Food Handling
- Restaurant Experience
- Food Safety
- POS
- Communications
- Adaptability
- Problem solving
- Food service
- Computer Skills
- Leadership
- Microsoft Word
- Microsoft Office
- Communication skills
- Time Management
- Microsoft Powerpoint
- Order accuracy
- Food safety
- Appointment scheduling
- Inventory management
- Effective communication
- Team collaboration
- Conflict resolution
- High volume dining
- Guest engagement
- Positive guest interactions
- Point-of-sale system
- Allergy awareness
- Team member support
- Front-of-house display creation
- Hospitality service expertise
- Food running
Certification
- Driver's License, Valid
- CPR, 09/01/24 to 09/01/26
- CNA, 09/01/24 to 09/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish, Intermediate
- English, Expert
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Guest Sales Associate
European Wax Center
09.2022 - 12.2022
Sales Associate
Garage Clothing
08.2022 - 11.2022
Server/Cashier/Cook
Buffalo Wild Wings
08.2021 - 10.2025
Crew Member
Wendy's
06.2020 - 12.2020
High school diploma -
Ellington High School