Angelida Odige
Davenport,FL
Summary
Financial Customer Service Representative with years of experience excels in managing customer credit card disputes, enhancing satisfaction and security. Demonstrated proficiency in customer service, teamwork, and communications, with a track record of maintaining 99% accuracy in account adjustments. Adept at implementing proactive strategies to prevent fraud, ensuring financial well-being of customers, and eager to apply these skills in a dynamic new role.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
Teleiman
Remote
02.2024 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Financial Customer Service Representative
Alorica
Lake Mary, FL, USA
01.2022 - 01.2024
- Expertly managed customer credit card disputes, enhancing satisfaction & security
- Boosted customer confidence by efficiently resolving credit card fraud attempts
- Precisely guided customers in credit card management, ensuring financial well-being
- Implemented proactive strategies to prevent fraud, safeguarding customer assets
- Eagerly assisted customers with credit card queries, improving service quality
- Maintained 99% accuracy in customer account adjustments and updates
CNA - Certified Nursing Assistant/PCA
First light Home Care
Orlando, FL, USA
01.2021 - 12.2021
- Enhanced senior lives by providing compassionate daily care, improving their quality of life
- Focused on meticulous care, I enhanced life quality for seniors as a CNA/PCA at First Light Home Care, ensuring their comfort
Call Center Agent
VRI interviewing
Orlando, FL, USA
07.2020 - 01.2021
- Efficiently managed 80-100 daily calls, securing client participation in surveys, enhancing data collection
- Diligently recorded client responses, ensuring accuracy and reliability of survey data
- Provided exceptional client support, facilitating a positive survey experience and fostering engagement
- Exceeded call targets by 20%, contributing to higher survey completion rates
- Elevated client satisfaction by resolving queries promptly, ensuring a seamless survey process
Referee
Outer Limitz Trampoline Arena
Orlando, FL, USA
11.2019 - 06.2020
- Ensured child safety and facilitated engaging party experiences, enhancing customer satisfaction
- Monitored trampoline arena with a keen eye to maintain safety standards and prevent accidents
- Provided guidance and support to children, ensuring a safe and enjoyable experience at all times
- Implemented safety protocols, reducing incidents and enhancing arena safety
Education
High school diploma -
Skills
- Teamwork
- Communications
- Interviewing
- Experience with Children
- Customer Service
- Senior Care
- Customer Support
- Sales
- Caregiving
- Childcare
- Windows
- Credit Card Disputes
- Fraud Prevention
- Financial Management
- Account Adjustments
- Comfort Assurance
- Compassionate Care
Timeline
Customer Sales Representative
Teleiman
02.2024 - Current
Financial Customer Service Representative
Alorica
01.2022 - 01.2024
CNA - Certified Nursing Assistant/PCA
First light Home Care
01.2021 - 12.2021
Call Center Agent
VRI interviewing
07.2020 - 01.2021
Referee
Outer Limitz Trampoline Arena
11.2019 - 06.2020