ANGELIKA KNOEBL
COLORADO SPRINGS,COLORADO
Summary
Energetic, incredibly hard working, over 30 years of exceptional Customer Care and Service, proven ability to provide a positive and memorable experience for the Customer, naturally going above and beyond exceeding their expectations. Easily build friendly rapport with Customers, Co-workers, and the general Public. Very detail oriented. Superior timing skills. Excellent problem solving and project management skills. Proven ability to prioritize and complete multiple tasks. Outstanding organization and planning skills. Patient with the ability to handle stressful situations calmly.
Overview
31
31
years of professional experience
Work History
Flight Attendant
Southwest Airlines
12.2017 - Current
- Ensure safety of hundreds of customers onboard aircraft.
- Greeted passengers warmly, assisted in boarding process, cultivated relationships with passengers engaging in conversation
- Ensure comfort during flight, which includes accurately taking drink orders (sometimes on short, full, stressful flights), mixing and delivering requests in often, stressful turbulent conditions.
- Followed alcohol awareness procedures, payment handling.
- Adhere to safety and sanitation guidelines
- Verified aircraft and passenger compliance with policies and procedures, regulations.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Flight Attendant
United Express with Trans States Airlines
05.2015 - 11.2017
- Provided for safety of Passengers and Crew Members
- Provided utmost care and comfort of Passengers
- Resolved Passenger issues and problem situations
- Sold and served alcoholic beverages and snacks
- Provided positive, memorable experience for Passengers
Courier/Logistics
On Trac Courier
01.2008 - 10.2017
- Safely, timely, and with the utmost care and responsibility transport and deliver pharmaceutical products to Pharmacies and Veterinarians which are highly guarded, and need special handling due to value, sensitivity and DEA Classifications
- Superior Customer relations with Pharmacy technicians, Pharmacists and Veterinarians
- Doubled Sales volume through Superior Customer Service
- Provide own vehicle care, maintenance and safety.
Lead Teller/ Customer Service Representative/Personal Banker
Wells Fargo Bank, NA
01.2000 - 01.2008
- Manage, train, and assist Tellers with transactions and sales goals
- Includes motivating and assisting in Sales goals
- Provide exceptional customer care and service
- Researching and resolving problems and difficult situations
- Sales of Financial and Investment Products
- Loan applications, Processing from application to funding.
Realtor/ Buyer’s Agent/Listing Agent Assistant
Re/Max Properties
01.2000 - 01.2007
Merit Co. Inc
01.1996 - 01.1999
- Assisted and guided Customer through entire Selling and/or Buying process
- Tracked and met deadlines, Contracted and Negotiated for Proper
International and European Flight Attendant
Lufthansa German Airlines
01.1993 - 01.1994
- Provided for the safety of Passengers and fellow Crew members
- Provided utmost care and comfort of Passengers
- Resolved Passenger issues or situations
- Sold Duty Free products on board
- Sold and served Alcoholic beverages on board.
Education
CPR, First Aid, Firefighting Certificate
Southwest Airlines
Dallas, TXIntroduction to Microcomputer programming And Hardware / Software - undefined
University of Maryland
1997
Broker’s License in Real Estate - undefined
Jones Real Estate College
Colorado Springs, Co.1995
undefined
Flight Attendant Training
1993
Sports Trainer -
Baunatal Sport Institute Nuernberg
1989
Skills
- Public Speaking
- Clear and effective Communication
- Customer satisfaction and anticipating needs
- Multi tasking and multi Customer care
- Issue Resolution and Problem solving
- Energetic, outgoing, willing to help
- Clean and organized
- Hard worker
- Brand Promotion
- Airline Operations
Languages
German
Native or Bilingual
Timeline
Flight Attendant
Southwest Airlines
12.2017 - Current
Flight Attendant
United Express with Trans States Airlines
05.2015 - 11.2017
Courier/Logistics
On Trac Courier
01.2008 - 10.2017
Lead Teller/ Customer Service Representative/Personal Banker
Wells Fargo Bank, NA
01.2000 - 01.2008
Realtor/ Buyer’s Agent/Listing Agent Assistant
Re/Max Properties
01.2000 - 01.2007
Merit Co. Inc
01.1996 - 01.1999
International and European Flight Attendant
Lufthansa German Airlines
01.1993 - 01.1994
CPR, First Aid, Firefighting Certificate
Southwest Airlines
Introduction to Microcomputer programming And Hardware / Software - undefined
University of Maryland
Broker’s License in Real Estate - undefined
Jones Real Estate College
undefined
Flight Attendant Training
Sports Trainer -
Baunatal Sport Institute Nuernberg
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