Angelina Alcober

• One must work great independently, using sound judgement to provide clients, families, or vulnerable populations with medical and psychosocial support needed to cope with chronic, acute, or terminal illnesses
• Includes administering client assessments, care planning, monitoring, advising families care givers, providing patient education/advocacy, teach-back methods, and using necessary referrals for other social services
• The key function as Care Manager is using, collaboration, coordination with all of clients Providers and Support Team
• Must have excellant knowledge working with Guardians/POA/Trust and Attorneys, all for the individuals continuity of care.

• I began this rewarding role, when I had the capcity to take on a 2nd position
• Responsible for providing high quality comprehensive crisis intervention
• Theraputic support to individuals experiencing emotional distress and mental health crisis who contact 988 & Crisis Lifeline via phone, online chat, and/or SMS text
• Emotional support through risk assessment: crisis intervention, suicide intervention and support referrals to contacts in a consistent and non-judgmental manner.

(*Note: relocated due to purchase of home, and transferred to current position)

• As a Medicaid Case Manager, my role is to provide support and aid, so individuals can reside in the residence of their choice and avoid living in a in a skilled nursing facility, or any other place they do not consider, home.
• As a Case Manager, I provided person-centered services and supports to vulnerable adults, emphasizing on their strengths and connecting them to valuable resources
• The key duties of my role, was to maintain a caseload of 80-85 clients, providing assessments in their home to ensure continued benefits.
• Provide thorough communication with clients and collaboration in the continuity of care with co-workers, providers.
• Must have excellant knowledge of Medicare a,b,c d/Medicaid, guardianship/POA & Trusts, providing referrals and serve as a client advocate in ensuring necessary services.
• Proficient knowledge working with CARE/ACES /BARCODE/ASAP

• As a LEAD Case Manager, (Let Everyone Advance With Dignity) responsibilities include: working with individuals that are currently experiencing chronic homelessness with severe & untreated behavioral health challenges
• My main focus my clients, are to reduce harm and support healing, helping individuals to achieve an improved quality of life and reduce recidivism while serving them with the integrity and respect that they deserve
• Goals were to develop a strong rapport and social support with my clients thru Outreach and Intensive Care Management legal assistance, housing placement, behavioral health treatment, recovery support & linkage to a wide array of community resources
• As a LEAD Case Manager, I partner and collaborate with SPD/KC/PDA, probation, prosecutors, and public defenders to help an individual with a more holistic approach, advocating and supporting my clients within the criminal justice system, including court appearances and written communication
• I also develop individualized service plans for the client, to identify short and long term goals, assessing the severity of chemical dependency, housing status & to determine needs for other services, (medical & mental health)

• I lived on-site and provided 24hr/ 7 day a week coverage
• Working with women coming out of incarceration and or mandated drug and alcohol programs, many having a dual diagnosis
• Promoting the well-being and growth of residents by modeling and encouraging healthy communication, sound decision-making, and upholding house policies
• Working as a team with all other staff to provide comprehensive client services, and to encourage residents to maintain a cooperative attitude toward the program and to one another
• Documented daily activities of the home and its residents, making other staff aware of potential patterns, issues or situations
• Providing crisis intervention, conflict resolution and related support services to residents.

• Our target population are persons whom are currently experiencing homelessness
• My aim is to engage and develop positive rapport with persons, to help guide and direct them into their needed services
• Using referral resources for those experiencing substance abuse issues and/or serious mental health disorders
• Through intakes and assessment, identifying my clients basic and long term needs, whether that may be; assistance in obtaining identification, employment, shelter to permanent housing, legal support and care/coordination/ as well as advocacy with all providers and other entities client’s are working with
• I act as strong social support for my clients as well as developing strategies, together, using motivational interviewing, so they are very much a part of the process in achieving their long term goals.

• Worked with children with special needs, on the autistic spectrum and hearing disabilities
• Worked closely with parents and collaborating with behavioural and speech therapists to ensure the best quality of care and learning outcomes for children
• Promoted language development skills through reading, story-telling, and sign language
• Worked with parents to implement discipline programs to promote positive behaviours
• Cleaned the Home, laundry and meal preparation

• Used case management and counselling to increase awareness of the program; of the importance of good oral hygiene and to motivate them to schedule a preventive oral healthcare appointment.
• Population served were those experiencing chronic homelessness and behavioral health issues. Research & Outreaching, was a necessity in discovering communities that would benefit the most with Mobile Medical Services. It is essential to build strong relationships and rapport with potential clients in these areas, to promote overall health & wellness in the group.
• Track program outcomes; maintain records on program activities; and prepare period reports.

• Provided direct services to youth with high barriers and experiencing homelessness.
• Act in the role as not only their Case Manager, but their personal Advocate for the entire duration of their participation in the 'Coming Up' program.
• The program was designed for individuals 18-24, aging out of foster system or homelessness, in need of total wrap-around services. For this very reason, it was essential to collaborate with multiple agencies involved in clients support team, (Housing Case Manager, Peer Counselor, Therapist, Education Specialist and Medical Providers.)
• Maintain data collection, monitoring and case records as required by the grant and/or the contract.
• To establish positive rapport with the formerly homeless youth and provide them with the necessary tools to be successful as they go into permanent housing, jobs and education.

(**internship: 2006-2008. Employed as Case Manager: 2008-2010**)

• My direct duties are always conducted with the patients first.
• Patient intakes; (history of use, family and outlets that have been used in past and present to handle current situation.) I assist in working with the Detox process, with continous collaboration with providers and care team, are essential functions in this role for best outcomes in continuity of care in their recovery journey.