Angelina Ameneiros
Yorktown Heights,NY
Summary
Enthusiastic and motivated individual passionate about customer service and helping others. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Agent
Allstate Insurance Co
05.2022 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
Cashier
Benvenuto’s Pizzeria And Restaurant
09.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Intern
Ellis Medicine Hospital
01.2023 - 06.2023
- Analyzed problems and worked with the purchasing department to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed and filed purchase orders.
Volunteer
Shrub Oak Athletic Club
10.2018 - 03.2022
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Helped children gain the confidence to improve athletically.
Volunteer
John C. Hart Memorial Library
05.2017 - 08.2018
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Tutored to help children with reading, math and writing skills.
- Helped children complete their Summer reading goals.
Education
Bachelor of Science - Business Economics
University At Albany
Albany, New York05.2025
High School Diploma -
Lakeland High School
Shrub Oak,New York06.2021
Skills
- Critical Thinking
- Problem-Solving Skills
- Strong Communication Abilities
- Customer Service
- Time Management
- Conflict Resolution
Timeline
Intern
Ellis Medicine Hospital
01.2023 - 06.2023
Agent
Allstate Insurance Co
05.2022 - Current
Cashier
Benvenuto’s Pizzeria And Restaurant
09.2020 - Current
Volunteer
Shrub Oak Athletic Club
10.2018 - 03.2022
Volunteer
John C. Hart Memorial Library
05.2017 - 08.2018
Bachelor of Science - Business Economics
University At Albany
High School Diploma -
Lakeland High School