ANGELINA ANTONIO
HOMESTEAD,USA
Summary
Experienced in providing high-quality customer service in a fast-paced environment. Utilizes strong organizational and multitasking skills to ensure smooth operations and guest satisfaction. Track record of effective communication and problem-solving in dynamic settings.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Service Concierge
Lexus Of West Kendall
Miami, FL
10.2024 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated vehicle service appointments, ensuring efficient scheduling and minimal wait times.
- Assisted clients with inquiries regarding vehicle features, services, and promotions.
- Maintained comprehensive knowledge of Lexus products to provide informed recommendations.
- Streamlined communication between the service department and customers to improve workflow efficiency.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated guest transportation arrangements, ensuring seamless travel experiences.
- Provided valuable input during staff meetings regarding potential improvements in service offerings or operational procedures based on guest feedback.
- Managed high volumes of incoming calls, addressing inquiries, and resolving issues promptly.
- Managed client relationships, resulting in increased retention and loyalty.
Sales Associate
Lowe's Home Improvement, Homestead
Homestead
02.2022 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Science - Radiation Therapy
Miami Dade College
Homestead, FL08-2028
College Credit Certificate - Business Specialist- General Business
Miami Dade College
Homestead, FL03-2026
High School Diploma - Pharmaceutical Program
Medical Academy For Science And Technology @ Homestead
Homestead, FL06-2021
Skills
- Hospitality
- Social Perceptiveness
- Team Cooperation, Adaptable
- Attention to detail
- Resourcefulness and initiative
- Concierge software proficiency
- Strong work ethic
- Verbal and written communication
- Relationship building
- Telephone etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Fundraising Events
- Participating in fundraising events to support local charities, schools, or community projects
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Timeline
Service Concierge
Lexus Of West Kendall
10.2024 - Current
Sales Associate
Lowe's Home Improvement, Homestead
02.2022 - 10.2024
College Credit Certificate - Business Specialist- General Business
Miami Dade College
High School Diploma - Pharmaceutical Program
Medical Academy For Science And Technology @ Homestead
Associate of Science - Radiation Therapy
Miami Dade College
AWARDS
Has been part of National Honors Society