ANGELINA APARICIO
San Jose,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Officer, Loan Servicing Analyst Representative
Bank Of America
12.2021 - 10.2024
- Ensures compliant with regulatory requirements within internal policies, and procedures related to credit and loans operations
- Monitor payment processing of borrower's fees to closure
- Investigate and resolve payments errors
- Review statements and documents to ensure correctness and accuracy of payment fees
- Making outbound calls to dealerships to obtain insurance information to determine refunds needed
- Supports non-processing tasks and projects
- Analyze and audit credit insurance, policies and processes credits documentation
- Data entry for all transactions into systems loan servicing system to reflect approved documentation
- Review documents for accuracy and to ensure documentation reflects appropriate transactional information
- Provide error feedback to internal departments when errors are identified
- Ensuring accuracy of loan transactions with bank policies, procedures and processes
- Accurately posting loan payments and creating customer letters
- Resolves valid and invalid postings by entering adjustment entries
- Review overpayments and process overpayment checks to customers
- Audit auto loan payments and processes and coaches associates to ensure accuracy
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Estate Servicing Operations
Bank Of America
03.2021 - 12.2021
- Managing the affairs of a deceased person's probate estate
- Reviewing court documents, wills, death certificates, affidavits and trust documents for deficiencies or errors
- Reach out to clients by mail if needed additional documents
- Sort documentation to the correct field on company database software
- Research and obtain further information for incomplete documents
- Insert customer and account data by inputting text based information from source documents within time limits
- Disbursing funds to correct party or estate of deceased client
- Updating account title validation by removing deceased client from account
- Verified entered customer data by reviewing, correcting, deleting, or re-entering data, combining data from both systems when account information is incomplete, purging files to eliminate duplication of data
- Forwarding client files/documents to correct folders
- Established strong relationships with stakeholders, improving collaboration and communication.
- Reported issues to higher management with great detail.
Relationship Banker
Bank Of America
04.2018 - 03.2021
- Help clients manage bank account, including opening and closing accounts as well as servicing
- Educate clients about bank products
- Assist customers with transactions, including deposits, withdrawals, money orders and checks, and inquiries in person, building strong customer relationship through providing superior customer experience
- Opened and closed the branch
- Maintained the vault and associated security procedure
- Assisting service manager with organizing and archiving records
- Reached out to clients to generate new business
- Trained new hires and supervised teller line
- Conduct monthly reviews of sales by creating action plans
- Identify the needs of new and existing clients and offer appropriate services currently available
- Finding new opportunities such as home loans, credit cards and new accounts
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Education
Some College (No Degree) -
San Jose Conservation Corps And Charter High School
San Jose, CASkills
- Excel
- Power Point
- Word
- Financial Analysis
- Data Entry
- Risk Assessment
- Credit Analysis
- Reporting and documentation
- Multitasking Abilities
- Multitasking
- Team building
- Audit reporting
Achievements
Good Attendance, Personality, Team Player, Introduction to Business, Computer class, Career Planning, Proficient in Excel, Power Point, Word, Financial Analysis, Data Entry, Risk Assessment, Credit Analysis
Timeline
Officer, Loan Servicing Analyst Representative
Bank Of America
12.2021 - 10.2024
Estate Servicing Operations
Bank Of America
03.2021 - 12.2021
Relationship Banker
Bank Of America
04.2018 - 03.2021
Some College (No Degree) -
San Jose Conservation Corps And Charter High School