Angelina Barnes
Riverdale,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Commissary Supervisor
Unifi Services
Atlanta, GA
08.2021 - Current
- Managed daily operations of dispatch team, ensuring all tasks were completed on time.
- Provided training and guidance to new employees in the dispatch department.
- Developed, implemented and maintained standard operating procedures for all commissary operations.
- Monitored inventory levels to ensure adequate stock was available for customers.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
- Maintained communication with pilots regarding flight delays or changes in arrival times.
- Resolved customer complaints promptly and professionally according to company guidelines.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Catering Supervisor
Levy
Atlanta, GA
06.2015 - 03.2019
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Server
Pittypat's Porch
Atlanta, GA
09.2014 - 01.2019
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Manager
New Orleans Seafood
Atlanta, GA
02.2013 - 05.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Manager
Checkers
Atlanta, GA
01.2007 - 10.2012
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Skills
- Team motivation
- Task Delegation
- Recruitment and hiring
- Scheduling Coordination
- Performance monitoring
- Multitasking and Prioritizing
- Professionalism
- POS Terminal Operation
- Problem-Solving
Timeline
Commissary Supervisor
Unifi Services
08.2021 - Current
Catering Supervisor
Levy
06.2015 - 03.2019
Server
Pittypat's Porch
09.2014 - 01.2019
Manager
New Orleans Seafood
02.2013 - 05.2015
Manager
Checkers
01.2007 - 10.2012