Kelly Watt
Essington,PA
Summary
Driven by a results-focused approach, I excelled at the Department of Corrections as a Commissary Supervisor, where I mentored staff and streamlined processes, significantly enhancing operational efficiency. Over a decade of expertise in customer service management and problem-solving helped me maintain satisfaction even from some of the most irate customers one could imagine, while maintaining safety levels and workplace morale.
Overview
12
12
years of professional experience
Work History
Commissary Supervisor
Department of Corrections
06.2019 - Current
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Streamlined order fulfillment process, reducing wait times for customers without sacrificing quality or accuracy.
- Conducted commissary sales transactions, processed inmate order forms, performed data entry and verified and delivered pulled orders to inmates.
- Exceeded sales targets consistently by marketing promotions to customers and optimizing product display strategies.
- Maintained confidentiality and security of records.
- Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
- Processed requests for supplies, prepared merchandise for delivery and prepared packages for delivery according to established procedures.
Customer Service Leader
Trio Cold Cuts Deli
03.2016 - 06.2019
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments via phone, in person, and through email.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
Customer Service Associate
Summerwood Restaurants
09.2012 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Upper Darby High School
Lansdowne, PA06.2008
Skills
- Team motivation
- Workload prioritization
- Operational Efficiency
- Sanitation Standards
- Stock Rotation
- Employee Training
- Task Delegation
- Problem-Solving
- Typing
- Excellent Communication
- Cash Handling and Reconciliation
- Organizational Skills
- Customer Service Management
- Warehouse Experience
- De-Escalation
Timeline
Commissary Supervisor
Department of Corrections
06.2019 - Current
Customer Service Leader
Trio Cold Cuts Deli
03.2016 - 06.2019
Customer Service Associate
Summerwood Restaurants
09.2012 - 03.2016
GED -
Upper Darby High School
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