Angelina Bonanfant

• Assign stations and tasks, prepare break coverage, monitor attendance, and make sure opening, closing, stocking, and cleaning work gets completed.
• Train new hires, answer questions, give feedback, address performance concerns, and communicate management expectations.
• Handle escalated questions, refunds or returns within my authority, complaints, price issues, and requests for assistance.
• Help cashiers with register issues, authorize appropriate refunds or voids, count tills, investigate discrepancies, and complete shift paperwork and deposits.
• Monitor product dates, temperatures, sanitation, spill response, pest concerns, and safe handling practices—especially in coffee/smoothie bar.
• Report sales, shortages, staffing issues, customer feedback, inventory needs, and other operational concerns to the store manager.
• Open or close the market, receive vendors, make urgent decisions, and serve as the escalation point when the manager is away.

• Assisted property managers and real estate agents with daily tasks.
• Built and maintained websites for enhanced online presence.
• Demonstrated strong organizational skills and attention to detail in a dynamic work environment.
• Property Management Firm
• Contact: Daniel Vorhies - (831) 869-8360

• Provided exceptional customer service and ensured a positive customer experience.
• Prepared and served a variety of coffee beverages and food items.
• Maintained cleanliness and organization of the store.
• Collaborated with team members to meet daily operational goals.
• Contact: Iain Lyle - (425) 361-8814

Courses

Courses