Angelina Cabrera
New York
Summary
Experienced professional in customer interactions and service solutions. Skilled in conflict resolution and effective communication to ensure customer satisfaction and loyalty. Collaborative team player who readily adapts to changing needs and remains focused on achieving efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MAP Communications
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Call Center Representative
BronxDocs
08.2022 - 01.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Guest Service Associate
Fairfield Inn By Marriott
04.2019 - 08.2021
- Managing online and phone reservations
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
- Provide local information on restaurants, special sites, activities, etc
- Greet guests with a welcoming smile and friendly demeanor
Assistant Manager
Footlocker
05.2015 - 04.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Trained team members in successful strategies to meet operational and sales targets
- Assist customers and troubleshoot customer service issues when necessary.
Paraprofessional
NYC Department of Education
09.2016 - 06.2018
- Prepare the classroom setting to promote a healthy learning environment
- Work with individual students or small groups of students to reinforce learning of materials
- Supervise students in class, between classes, and during lunch and recess.
Education
HIGH SCHOOL DIPLOMA -
High School For Teaching And The Professions
The Bronx, NY06.2015
Skills
- Innovative Problem-Solving
- Effective Communication Skills
- Poised under pressure
- Team orientated
- Data entry
- Active listening
Timeline
Customer Service Representative
MAP Communications
01.2024 - Current
Call Center Representative
BronxDocs
08.2022 - 01.2023
Guest Service Associate
Fairfield Inn By Marriott
04.2019 - 08.2021
Paraprofessional
NYC Department of Education
09.2016 - 06.2018
Assistant Manager
Footlocker
05.2015 - 04.2019
HIGH SCHOOL DIPLOMA -
High School For Teaching And The Professions
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