Cashier/Customer Service
Sul & Beans/Somi Somi
05.2023 - 10.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service
- goals and exceeded customer expectations. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed card transactions to complete customer purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
