Angelina Chhorm

• Goals and exceeded customer expectations. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
• Answered product questions using knowledge of sales and store promotions.

Associates, JCPenney

• Processed customer transactions quickly and accurately, including returns and exchanges.
• Kept the store organized, restocked items, and set up displays to attract customers.
• Stayed dependable, showing up on time, and helping out during busy times or with extra tasks.

Peer Tutor, Fay Elementary, Horace Mann Middle School

• Worked with teachers to identify areas where students needed extra support, and created activities to reinforce lessons.
• Built relationships with students to encourage their confidence and motivation in school.
• Provided tutoring in English, helping students improve their reading and writing, leading to better grades, and a deeper understanding of the subject.