Angelina Coronel
San Antonio,TX
Overview
1
1
Certification
10
10
years of professional experience
Work History
Contact Center Representative
USAA
03.2025 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Handle inbound and outbound customer calls
- Reviewed system data to accurately assess member claim coverage. Demonstrated empathy while handling member claims, ensuring understanding and support. Coordinated service arrangements for members requiring additional assistance.
Cashier
Marshalls
05.2024 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Supervisor
The Workforce Group
09.2024 - 11.2024
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
Catastrophe Insurance Adjuster - Total Loss
The Best Claims - Statefarm
09.2024 - 11.2024
- Maintained detailed records of all claim activities and decisions throughout the process.
- Negotiated effectively with contractors and vendors to reduce costs associated with repairs or replacements.
- Used strong customer service skills to negotiate with policyholders to settle claims.
- Negotiated claim settlements with third parties to obtain agreed price for damages.
Insurance Adjuster
The Best Claims - Statefarm
04.2023 - 08.2023
- Maintained accurate records of all claims activities including calls, emails, letters sent and received.
- Developed an understanding of the insurance claims process and regulations for multiple states.
- Negotiated settlements within established guidelines while protecting company interests.
- Gathered information from claimants and other sources to determine if a claim is covered under the policy.
Receptionist
Red Mccombs Ford
07.2019 - 03.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Actively participated in training sessions designed to keep staff up-to-date on changes within the automotive industry.
- Greeted customers upon arrival at the dealership, offering assistance if needed.
Assistant Manager
Edible Arrangements
05.2016 - 07.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
Education
High School Diploma - undefined
San Antonio Leadership
San AntonioSkills
- Customer service
- Money handling
- Claims investigation
- Work ethic and integrity
- Advanced oral and written communication skills
Certification
- TX Insurance License - All lines
- Other Licensing - FL, GA, SC, NC, IN, KY, WV
Timeline
Contact Center Representative
USAA
03.2025 - Current
Supervisor
The Workforce Group
09.2024 - 11.2024
Catastrophe Insurance Adjuster - Total Loss
The Best Claims - Statefarm
09.2024 - 11.2024
Cashier
Marshalls
05.2024 - Current
Insurance Adjuster
The Best Claims - Statefarm
04.2023 - 08.2023
Receptionist
Red Mccombs Ford
07.2019 - 03.2022
Assistant Manager
Edible Arrangements
05.2016 - 07.2019
High School Diploma - undefined
San Antonio Leadership