Angelina Coronel
San Antonio,TX
Overview
1
1
Certification
10
10
years of professional experience
Work History
Contact Center Representative
USAA
San Antonio, TX
03.2025 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Handle inbound and outbound customer calls
- Reviewed system data to accurately assess member claim coverage. Demonstrated empathy while handling member claims, ensuring understanding and support. Coordinated service arrangements for members requiring additional assistance.
Cashier
Marshalls
San Antonio, Tx
05.2024 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Supervisor
The Workforce Group
Bartow, FL
09.2024 - 11.2024
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
Catastrophe Insurance Adjuster - Total Loss
The Best Claims - Statefarm
San Antonio, Tx
09.2024 - 11.2024
- Maintained detailed records of all claim activities and decisions throughout the process.
- Negotiated effectively with contractors and vendors to reduce costs associated with repairs or replacements.
- Used strong customer service skills to negotiate with policyholders to settle claims.
- Negotiated claim settlements with third parties to obtain agreed price for damages.
Insurance Adjuster
The Best Claims - Statefarm
San Antonio, Tx
04.2023 - 08.2023
- Maintained accurate records of all claims activities including calls, emails, letters sent and received.
- Developed an understanding of the insurance claims process and regulations for multiple states.
- Negotiated settlements within established guidelines while protecting company interests.
- Gathered information from claimants and other sources to determine if a claim is covered under the policy.
Receptionist
Red Mccombs Ford
San Antonio, Tx
07.2019 - 03.2022
- Greeted visitors warmly and ensured they had a positive experience.
- Actively participated in training sessions designed to keep staff up-to-date on changes within the automotive industry.
- Greeted customers upon arrival at the dealership, offering assistance if needed.
Assistant Manager
Edible Arrangements
Selma, Tx
05.2016 - 07.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
Education
High School Diploma - undefined
San Antonio Leadership
San AntonioSkills
- Customer service
- Money handling
- Claims investigation
- Work ethic and integrity
- Advanced oral and written communication skills
Certification
- TX Insurance License - All lines
- Other Licensing - FL, GA, SC, NC, IN, KY, WV
Timeline
Contact Center Representative
USAA
03.2025 - Current
Supervisor
The Workforce Group
09.2024 - 11.2024
Catastrophe Insurance Adjuster - Total Loss
The Best Claims - Statefarm
09.2024 - 11.2024
Cashier
Marshalls
05.2024 - Current
Insurance Adjuster
The Best Claims - Statefarm
04.2023 - 08.2023
Receptionist
Red Mccombs Ford
07.2019 - 03.2022
Assistant Manager
Edible Arrangements
05.2016 - 07.2019
High School Diploma - undefined
San Antonio Leadership