Angelina Coville
Rochester,NY
Summary
Talented Intake Specialist offering 18 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
18
18
years of professional experience
Work History
Intake Coordinator/Quality Assurance Specialist
Mental Health Association Of Rochester NY
11.2005 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to family members and healthcare providers during the intake process.
- Trained new staff members on documentation and procedures, contributing to a well-prepared team.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Organized paperwork such as charts and reports for office and patient needs.
- Entered referrals into appropriate system based on type of referral obtained.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Wait Staff Member
All Occasions Catering
June - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Education
Associate of Arts - Accounting
Barnes Business College
Denver, Colorado06.1981
Skills
- Proficient in Microsoft Word & Excel
- Electronic Healthcare Record
- Excellent Communication Skills
- Well Organized
- Quality Assurance
- Team building
Timeline
Intake Coordinator/Quality Assurance Specialist
Mental Health Association Of Rochester NY
11.2005 - Current
Wait Staff Member
All Occasions Catering
June - Current
Associate of Arts - Accounting
Barnes Business College
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