Angelina Crespo

• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Participated in property inspections to prepare for move-ins and move-outs.
• Invited prospects to fill out application upon completion of property tour.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

• A liaison between the patient/attorney and healthcare providers within the Tri Med Provider Network
• Responsible for accepting new referrals for timely contact, underwriting and assessing risks along with scheduling and confirming appointments from inception until bills/records have been received and reviewed
• Intake/Contact of new patients
• Ensure verification of correct patient/case data information
• Address patient concerns and provide schedule times
• Maintain due diligence for ongoing risk and underwriting
• Managing email and phones to insure prompt, professional and courteous responses to all inquires

• Successfully transitioned from Dot System with FEMA to a full app-based system, ensuring consumer friendly capabilities
• Created forms necessary to streamline systems and automize business formats for the insurance department
• Initial contact with the insured and reviewed facts of loss to determine if insured qualifies for our home maintenance services
• Held meetings to illustrate the importance of using legal verbiage to be used when communicating with the insured
• Policy Rating Specialist I & Submit for Rate Underwriter

• Issue & service thousands of flood insurance policies administered through the National Flood Insurance Program from the Federal Emergency Management Agency
• Designated as a flood insurance subject matter expert, acting as a guide for agents across the country; Assisting in the procedures of writing, researching, issuing, and maintaining flood insurance policies for properties also located across the country - from Standard to Preferred Risk policies, as well as Condominium Association, & Submit for Rate policies
• Provided exceptional customer service in a fast-paced environment, utilizing multi-tasking and communication skills
• Analyzed approximately 14 claims a day to determine extent of the company's liability and make approval denial decisions.

● Inspect property conditions and coordinate maintenance activities.

● Create and distribute marketing materials to attract new tenants.

● Maintain organized and updated resident files and records.

● Report any problems or issues to the property manager.

● Conducted tours for each incoming prospect and entered them into their system (Yardi and Resman).

• Provided exceptional customer service in a fast-paced environment, utilizing multi-tasking and communication skills
• Analyzed approximately 14 claims a day to determine extent of the company's liability and make approval denial decisions.