Paige Venhuizen
Orlando,FL
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Agent
Mckinley Properties
Orlando, FL
01.2024 - Current
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
Manager Assistant/ Lead Trainer
Marlow's Tavern | Sterling Hospitality
Orlando
10.2021 - 12.2023
- Daily supervision and direction of the tavern in the absence of the manager
- Assist in the implementation and maintenance of quality standards for tavern
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Office Assistant/ Cosmetology Assistant
Shear Attitude Salon
Fort Myers
01.2020 - 09.2021
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, and PowerPoint
- Greeted visitors in a professional manner and provided assistance when necessary
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Organized and maintained filing systems to ensure efficient document retrieval
- Maintained payroll information by collecting, calculating and entering data into payroll system
Journeys Sales Associate
Journeys Kidz
Fort Myers
05.2018 - 12.2019
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Assisted with training and mentoring new team members
- Arranged stock and materials for easy access by inventorying by size, weight and shape
- Trained staff in proper inventory management techniques, cycle counting procedures and use of barcode scanning equipment
Education
Associate in Arts (A.A.) - Business Administration
Valencia College
Orlando, Florida12.2024
Skills
- Cash Handling
- Customer Service
- Computer savvy
- Efficient in typing
- Guest Services
- Front Desk
- Host/Hostess
- Serving Experience
- POS
- Wine Pairings
- Tableside Service
- Staff Training
- Guest Relations Management
- Safe Food Handling
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Contract negotiation
- Lease preparation
- Fair housing policies
Certification
ServSafe,2022-01-01
Timeline
Leasing Agent
Mckinley Properties
01.2024 - Current
Manager Assistant/ Lead Trainer
Marlow's Tavern | Sterling Hospitality
10.2021 - 12.2023
Office Assistant/ Cosmetology Assistant
Shear Attitude Salon
01.2020 - 09.2021
Journeys Sales Associate
Journeys Kidz
05.2018 - 12.2019
Associate in Arts (A.A.) - Business Administration
Valencia College