Daniela Artiaga
Indianapolis,IN
Summary
Hello, My name is Daniela! I am eager to help others and work to the highest of my ability. I take pride in my work ethic and believe in treating everyone equally. Self-motivated Leasing Agent bringing nine months of experience in providing professional tours, exceeding all revenue goals and targets, and conducting thorough background checks. Detail-oriented individual with excellent time management and communication skills.
Overview
2
2
years of professional experience
Work History
Leasing Agent
Eighteen Capital Group
Indianapolis, IN
10.2021 - Current
- Administered operations to handle the needs of more than 200 tenants across 190 property units.
- Fair Housing regulations
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Kept meticulous records of correspondence between management and tenants
- Performed background, reference, and credit checks as part of the screening process for prospective tenants
- Marketed property to local businesses through collateral, emails, and phone calls
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Invited prospects to fill out an application upon completion of property tour
- Toured property with prospective tenants and provided a wealth of information in regards to its key features
- Used Microsoft and excel to help create property brochures for advertising available properties and developments
- Escalated major issues to the property manager for immediate remediation
- Used Oneiste to keep a record of financial transactions and rental applications
- Performed background checks on apartment applicants.
Shift-Leader
Dunkin’ Donuts
Indianapolis, Fishers, IN
09.2020 - 08.2021
- Modeled exceptional customer service and mentored associates on the direct link between revenue growth and customer loyalty
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Led team by answering complex customer questions and mentoring personnel one-on-one
- Trained employees on drinks, food, and assigned duties
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Helped customers complete purchases, locate items and join reward programs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Stocked, tagged, and displayed merchandise as required
- Worked flexible schedule and extra shifts to meet business needs
Server
LGC Hospitality
Indianapolis, IN
11.2019 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Executed synchronized meal service simultaneously serving multiple guests
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Provided friendly, courteous service to create memorable moments for guests
- Prepared serving and appetizer trays and set tables at diverse events
- Arranged linens and table settings according to seating plan and event theme
Education
High School Diploma -
Crispus Attucks High School
1140 Doctor M.L.K Jr St, Indianapolis, IN 462022020
Skills
- Microsoft Word & Excel experience
- Customer service experience Over three years
- Tenant Screening
- Property Tours
- Fair Housing Policies
- Rent Collection
- Disturbance Handling
- Cash Handling
- Recordkeeping
- Customer Service
- Leasing Terms and Specifications
- Screening Processes
- Process Verification
Painting
I create my own art and paint on my free time.
Languages
Spanish
Full Professional
Timeline
Leasing Agent
Eighteen Capital Group
10.2021 - Current
Shift-Leader
Dunkin’ Donuts
09.2020 - 08.2021
Server
LGC Hospitality
11.2019 - 02.2020
High School Diploma -
Crispus Attucks High School
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