Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Angelina Diaz

DOWNEY,CA

Summary

Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.

Overview

3
3
years of professional experience

Work History

Steward/Busser Lead

Disneyland Resort
Anaheim, CA
02.2024 - Current
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
  • Greeted guests with friendliness and professionalism.
  • Maintained high standards of guest service during high-volume work shifts and fast-paced operations.
  • Reported any necessary repairs or replacements needed for kitchen equipment.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Maintained positive working relationship with fellow staff and management.

Certified Swing Manager

McDonald's
Downey, CA
06.2022 - 06.2024
  • Developed strategies to increase customer satisfaction and sales.
  • Reviewed financial statements for accuracy and efficiency.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Performed daily cash register reconciliations and deposits.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored employee performance in order to give guests positive and high-quality service at every visit.
  • Maintained control of shift operations.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Downey Highschool
Downey, CA
05-2024

GED -

Cerritos College
Norwalk, CA

Skills

  • Employee training
  • Team building
  • Conflict resolution
  • Time management
  • Cash handling
  • Guest relations
  • Hospitality
  • Teamwork and collaboration
  • Communication skills

Affiliations

  • ASB Commissioner
  • Football Manager
  • Yearbook Business Manager
  • Downey Assistance League
  • California Scholarship Federation

Languages

Spanish
Professional

Timeline

Steward/Busser Lead

Disneyland Resort
02.2024 - Current

Certified Swing Manager

McDonald's
06.2022 - 06.2024

High School Diploma -

Downey Highschool

GED -

Cerritos College

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Angelina Diaz