Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Dormani

Raleigh,NC

Summary

Dynamic and dedicated waitress with a proven track record at Two Guys Grille, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through attentive service and effective complaint resolution. Skilled in cash handling and maintaining a clean dining environment, ensuring a memorable dining experience for all patrons.

Overview

2
2
years of professional experience

Work History

Waitress

Two Guys Grille
12.2023 - 03.2026
  • Provided exceptional customer service to enhance dining experience.
  • Processed orders accurately using point-of-sale systems.
  • Assisted in training new staff on menu items and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Adhered to health and safety regulations for food handling and service procedures.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained cleanliness and organization of dining area and equipment.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

High School Diploma - Psychology

Wake Tech Community College
Wake County

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations
  • Memory retention
  • Order accuracy
  • Accurate money handling
  • Active listening
  • Menu memorization
  • Time management

Timeline

Waitress

Two Guys Grille
12.2023 - 03.2026

High School Diploma - Psychology

Wake Tech Community College