Angelina duran
Bronx,New York
Summary
Current student working toward Bachelor's Degree in Psychology and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Considered hardworking, ethical and detail-oriented always willing to take on any task. Adapts quickly to new needs and policies.
Overview
4
4
years of professional experience
Work History
Family Nanny
Private Household
01.2024 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self regulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Bilingual Family Worker
The West Farms School P.S.X006
04.2023 - Current
- Approached and solved problems with initiative and sound judgment
- Helped office personnel with errands, paperwork and data entry
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Kept case history records updated and prepared regular reports.
Specialist
Apple
08.2022 - 01.2023
- Created great customer experiences with personalized sales support
- Helped customers navigate store, complete sales and process returns
- Assisted customers with sales and service needs
- Recommended merchandise to suit customer budget and preferences.
Sales Associate
Pandora
09.2021 - 05.2022
- Demonstrated selling experience in a fast-paced, service-oriented retail setting
- Informed customers of promotions and special offers to increase sales
- Resolved customer concerns using strong communication and conflict management skills.
Restaurant Crew
Chipotle
02.2020 - 12.2020
- Worked well with teammates and accepted coaching from management team.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Maintained open communication with kitchen staff for expedited food preparation during peak hours.
- Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
Education
Bachelor of Arts (B.A.) - Psychology - Psychology
Lehman College
Bronx, New York05.2025
Skills
- Crisis Response
- File Management
- Community Resources
- Microsoft Office Suite
- Family Support
- Scheduling
Timeline
Family Nanny
Private Household
01.2024 - Current
Bilingual Family Worker
The West Farms School P.S.X006
04.2023 - Current
Specialist
Apple
08.2022 - 01.2023
Sales Associate
Pandora
09.2021 - 05.2022
Restaurant Crew
Chipotle
02.2020 - 12.2020
Bachelor of Arts (B.A.) - Psychology - Psychology
Lehman College