Angelina Fernandez
McGregor,TX
Summary
Dependable Guest Advocate with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
In Shop & Delivery Driver
Jimmy John's
06.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
LifeCafe Team Member
Life Time
12.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Leader
Marble Slab Creamery
05.2023 - 07.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Penn Foster
200 Hickory Street, Scranton, PA 1850505-2025
Skills
- Customer service
- Guest engagement
- Team collaboration
- Multitasking and organization
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Punctual and reliable
- Problem-solving
- Shipping and packaging
- Time management
- Shopping orders
Languages
English
Full Professional
Spanish
Full Professional
Timeline
In Shop & Delivery Driver
Jimmy John's
06.2024 - 08.2024
LifeCafe Team Member
Life Time
12.2023 - 04.2024
Shift Leader
Marble Slab Creamery
05.2023 - 07.2024
High School Diploma -
Penn Foster
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