Angelina Figueroa
TTEC
PHARR,TX
2
Languages
3
years of professional experience
Dedicated Employee with strong multitasking abilities, Working lots of hours and a positive attitude. Committed to enhancing customer satisfaction and the company's efficiency in fast-paced environments.
Work History
Customer Service Representative
5 Months- Resolved customer inquiries across phone and collaborated with my peers and supervisors to improve issue resolution and customer satisfaction.
- De-escalated frustrated customers by clarifying concerns and delivering timely solutions.
- Troubleshot billing, account, and service issues while maintaining professional communication.
- Documented cases accurately, ensuring complete records and smooth handoffs between support teams.
- Navigated multiple systems to research account details and verify service information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Food Service Manager
11 Months- Managed daily operations to ensure high-quality food service and customer satisfaction.
- Trained staff on food safety protocols and operational procedures to enhance efficiency.
- Coordinated inventory management, reducing waste through effective stock rotation practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Handled the companies funds and security deposits efficiently and with precision.
Food Service Worker
11 Months- Prepared and cooked menu items following established recipes and safety standards.
- Maintained cleanliness of workstations, dining areas, and kitchen equipment to ensure food safety compliance.
- Assisted in taking customer orders efficiently while providing friendly service to enhance guest experience.
- Operated kitchen equipment including ovens, fryers, and slicers with adherence to safety protocols.
Education
High School Diploma
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Strong work ethic
Positive attitude and energy
Team oriented
Fast-paced environment
Productivity and efficiency
Cross-functional teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
TTEC
06.2026 - CurrentRead More
Food Service Manager
Pizza Hut
07.2025 - 06.2026Read More
Food Service Worker
Pizza Hut
05.2024 - 04.2025Read More
The University of Texas Rio Grande Valley
High School Diploma
Read More