Angelina Fox
Conover,NC
Summary
Adept at customer service and multitasking, I boosted team efficiency and customer satisfaction at Mclindons by fostering strong team collaboration and maintaining high cleanliness standards. My proactive approach and ability to handle cash transactions accurately have been pivotal in enhancing guest experiences and operational success.
Overview
8
8
years of professional experience
Work History
Waitress
Mclindons
Taylorsville, NC
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Mod Team Associate
Walmart
Taylorsville, NC
01.2024 - Current
- Streamlined communication within the mod team, resulting in improved efficiency and collaboration.
- Developed strategies for managing high-traffic periods within the community by delegating tasks effectively among mod team members.
- Contributed to the growth of the online community by actively participating in discussions and offering constructive feedback.
- Established positive relationships with users through transparent communication and active listening techniques.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
- Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Business Owner
Simply Fox Designs
03.2020 - 08.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Bax Street Jewelers
CAD Designer/ Jeweler
Newton, NC
01.2020 - 12.2022
- Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
- Enhanced customer satisfaction by designing and crafting unique, high-quality jewelry pieces.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
- Conducted regular maintenance on tools and equipment, prolonging their lifespan and minimizing downtime due to malfunctions.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Resolved customer complaints promptly and professionally, preserving brand reputation and fostering loyalty among clients.
- Participated in ongoing professional development opportunities to stay current on industry trends.
- Skillfully operated engraving equipment with precision while adhering to strict safety protocols.
- Ensured optimal craftsmanship by meticulously inspecting finished products for quality and adherence to client specifications.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
Waitress
Coffee House
Taylorsville, NC
10.2019 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Team Member
Taco Bell
Taylorsville
03.2016 - 02.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Johnson & Wales University - Charlotte
Charlotte, NCBunker Hill High School
Claremont, NC2015
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Safe Food Handling
- Payment Processing
Timeline
Mod Team Associate
Walmart
01.2024 - Current
Business Owner
Simply Fox Designs
03.2020 - 08.2024
Bax Street Jewelers
CAD Designer/ Jeweler
01.2020 - 12.2022
Waitress
Coffee House
10.2019 - 01.2021
Team Member
Taco Bell
03.2016 - 02.2017
Waitress
Mclindons
Johnson & Wales University - Charlotte
Bunker Hill High School