Angelina Fuentes
Dallas,Texas
Summary
Experienced in customer service and office administration, with a proven track record in conflict resolution, team collaboration, and bilingual communication (English/Spanish). Skilled at multitasking and handling confidential information, offering a solid foundation for transitioning into human resources roles. Adept at fostering positive relationships and promoting a productive workplace culture.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
HALL Arts Hotel - Hilton
Dallas, Texas
05.2021 - Current
- Customer Service: Strong communication skills and the ability to handle inquiries and concerns with professionalism.
- Attention to Detail: Ensuring accuracy in guest information and transactions translates well to data entry tasks.
- Multitasking: Managing multiple tasks simultaneously, such as check-ins, phone calls, and guest requests.
- Time Management: Prioritizing tasks effectively to meet deadlines, which is crucial in data entry roles.
- Organizational Skills: Keeping records and files organized, which is essential for maintaining HR data.
- Problem-Solving: Ability to address issues quickly and efficiently, beneficial for troubleshooting data discrepancies.
- Confidentiality: Understanding the importance of handling sensitive information, relevant to HR practices.
- Interpersonal Skills: Building rapport with guests can help in collaborating with colleagues and handling employee inquiries.
Education
BBA - Human Resource Management
Texas Woman's University
Denton, TX12-2024
Skills
- Information Protection
- Registration Processing
- Credit and Cash Payments
- Guest Relations
- Report Generation
- Data Entry
- Accuracy
- File Management
- Word Processing
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Confidentiality
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
HALL Arts Hotel - Hilton
05.2021 - Current
BBA - Human Resource Management
Texas Woman's University
Similar Profiles
Hana AustinHana Austin
Bartender at Forbes certified Hall Arts hotelBartender at Forbes certified Hall Arts hotel
Omar FahibOmar Fahib
Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)
Sofia Castillo-JimenezSofia Castillo-Jimenez
Part-Time Worker at HiltonPart-Time Worker at Hilton