Esmeralda Guevara

Supervised service staff to ensure exceptional guest experiences and satisfaction.

• Trained new team members on service standards and procedures.
• Conducted pre-shift meetings to review daily events and assign tasks.
• Reviewed banquet event orders, assigning staffing for seamless execution.
• Inspected banquet areas before events to maintain cleanliness standards.
• Maximized room utilization through strategic assignments based on event type.
• Collaborated with kitchen staff to coordinate food logistics and ensure timely service.
• Monitored inventory levels of banquet supplies to ensure operational readiness.

• Coordinated and executed social events, weddings, and celebrations in Harwood district.
• Managed training for over 20 on-call staff to enhance guest service efficiency.
• Ensured compliance with policies and district regulations while promptly addressing deficiencies.
• Acted as primary on-site contact, aligning client expectations with event planners.
• Oversaw daily operations of food and beverage outlets, including restaurant and banquets.
• Resolved operational challenges to ensure seamless food and beverage service.
• Monitored department payroll and implemented effective cost reduction strategies.
• Maintained integrity of event spaces in adherence to district branding standards.

• Reviewed banquet event orders and managed staffing across multiple locations.
• Executed all event orders through timely setups, adhering to food and beverage specifications.
• Developed and trained staff to enhance quality of customer service.
• Verified accuracy of food and beverage pricing and billing processes.
• Maintained positive interactions with departments including food services, sales, and reservations.
• Oversaw setup and breakdown of events at luxury hotel venues.
• Coordinated with kitchen staff to ensure timely food service during events.
• Implemented efficient inventory management processes for banquet supplies.

• Oversaw the planning and execution of all events, conferences, and celebrations within the hotel meeting spaces
• Coordinated services with various hotel departments, such as culinary, audio-visual, security, engineering, and front desk teams
• Managed and trained a team of 11 full-time staff, including servers, bartenders, and housemen, to ensure guests' needs were preempted and exceeded
• Monitored department budgeting, resource allocation, payroll, and implemented effective costing reduction measures
• Ensured policies and hotel regulations were consistently maintained, and rectified deficiencies immediately
• Increased banquet sales through building client rapport and encouraging profitable solutions when issues arose
• Served as client's main on-site contact, and communicated with the meeting planner during functions regarding over-all stay expectations, experience, menu accuracy, room set-ups, timings, agenda, and billing arrangements
• Completed all food and beverage bills upon completion of event
• Maintained event space integrity, hotel branding, and a pleasant environment for guests and clients