Angelina Garcia
LONG BEACH,CALIFORNIA
Summary
Mortgage industry professional with 10+ years of experience in account management, operations, and high-volume pipeline coordination. Skilled at building relationships, communicating complex requirements, and collaborating with cross-functional teams in fast-paced environments. Known for strong interpersonal skills, problem solving, and the ability to manage multiple priorities while delivering excellent service to clients and partners. Deep understanding of mortgage roles and industry workflows, providing a strong foundation for recruiting and talent acquisition within the mortgage sector.
Overview
9
9
years of professional experience
Work History
Account Manager
HomeXpress Mortgage
Santa Ana, CA
01.2020 - Current
- Serve as primary relationship manager for wholesale broker partners, coordinating with internal teams and facilitating communication across multiple stakeholders to move loans through the pipeline efficiently.
- Collaborate with underwriting, processing, and leadership teams to identify workflow inefficiencies and propose system and process improvements.
- Support system and process enhancements by identifying gaps, documenting use cases, and assisting leadership with implementation planning.
- Train and mentor new Account Managers, providing onboarding support and guidance on systems, guidelines, and best practices.
- Conduct high-volume communication with brokers and clients to assess needs, gather documentation, and resolve issues quickly in a fast-paced production environment.
- Recognized for exceptional customer service communication, responsiveness, and ability to de-escalate, and resolve issues efficiently.
- Evaluate documentation, qualifications, and program fit to determine loan eligibility, demonstrating strong analytical and screening skills
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Manage a pipeline of 50-80 active loans with a 60-65% pull through ratio while maintaining strong service levels and communication with brokers and borrowers.
Sr Processor II
loanDepot.com
Foothill Ranch, CA
08.2019 - 01.2020
- Managed a high-volume pipeline of 70–100 refinance loans across Conventional and FHA products.
- Prepared and reviewed Loan Estimates, Closing Disclosures, and closing documentation in compliance with regulatory requirements.
- Oversaw loans from approval through funding, ensuring accuracy, timeliness, and adherence to investor and agency guidelines.
- Collaborated with internal teams to troubleshoot file issues and ensure successful loan delivery.
- Communicated directly with clients to gather necessary documentation and information.
- Provided customer service and support to borrowers throughout the loan process from application to closing.
Sr Loan Processor
Vylla Loans LLC
Aliso Viejo, CA
02.2018 - 08.2019
- Processed Conventional, FHA, and VA loans nationwide, including Non-Prime products.
- Reviewed financial documents for accuracy and completeness.
- Coordinated with underwriters to resolve issues promptly.
- Managed multiple loan files simultaneously while ensuring attention to detail.
- Interpreted and applied agency and investor underwriting guidelines to complex loan scenarios.
- Acted as primary point of contact for borrowers through funding, ensuring clear communication and timely resolution of conditions.
- Supported compliance and disclosure accuracy throughout the loan process.
Mortgage Loan Processor II
Waterstone Mortgage Corporation
Irvine, CA
11.2016 - 12.2017
- Processed Conventional, FHA, and VA loans, including California down payment assistance programs (CalHFA, GSFA, county and city programs).
- Pre-underwrote files to ensure adherence to program guidelines and AUS findings.
- Calculated income for wage-earning and self-employed borrowers and validated supporting documentation.
- Coordinated with borrowers, loan officers, and partners to obtain documentation and provide consistent status updates.
- Communicated with clients to gather necessary documentation and clarify questions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Coordinated activities between lenders, attorneys, realtors, insurance companies.
Education
Bachelor's Degree - Art and Psychology, Art History
University of Missouri
Columbia, MO05-2013
Skills
- Mortgage Operations & End-to-End Workflow Expertise
- Relationship management
- Cross-Functional Collaboration (Operations, Underwriting, Tech, Compliance)
- Process Improvement & Efficiency Optimization
- Pipeline & Workload Management
- Compliance, Disclosures & Agency Guidelines (Conventional, FHA, VA, NON-QM)
- Training, Mentorship & Knowledge Transfer
- Conflict resolution
- Encompass and Byte LOS (daily operational use)
- LinkedIn / online sourcing
Timeline
Account Manager
HomeXpress Mortgage
01.2020 - Current
Sr Processor II
loanDepot.com
08.2019 - 01.2020
Sr Loan Processor
Vylla Loans LLC
02.2018 - 08.2019
Mortgage Loan Processor II
Waterstone Mortgage Corporation
11.2016 - 12.2017
Bachelor's Degree - Art and Psychology, Art History
University of Missouri