- Avid Reader
- Crafting and DIY Projects
- Animal Care
Angelina Gerity
Jacksonville
Summary
Dedicated Customer Care Specialist with a proven track record in enhancing client loyalty and satisfaction. Skilled in problem resolution, appointment scheduling, and team collaboration.
Overview
27
27
years of professional experience
Work History
Customer Care Specialist
Greenwood Lake Animal Hospital
1925 Union Valley Road
05.2009 - Current
- Provided exceptional support to clients, addressing inquiries and resolving concerns promptly.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer inquiries via phone, email and web-based platforms.
- Developed strong relationships with clients, enhancing loyalty and trust in services provided.
- Coordinated appointment scheduling, ensuring optimal workflow and client satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Verified accuracy of customer account information and updated records.
- Led initiatives to streamline communication processes between staff and clients, improving operational efficiency.
- Assisted in maintaining accurate patient records using veterinary management software.
Customer Service Supervisor
Walmart
Riverdale, NJ
05.2007 - 05.2009
- Resolved complex customer issues, fostering positive relationships and promoting customer loyalty.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Eye Technician
Lenscrafters
Hackensack, NJ
01.2000 - 03.2006
- Educated patients on proper contact lens care and usage for enhanced eye health.
- Managed inventory of eyewear products, ensuring availability and organization of merchandise.
- Trained new staff on operational procedures, enhancing team productivity and service quality.
- Oversaw daily clinic operations, ensuring adherence to safety protocols and quality standards.
Education
High School Diploma -
West Milford High School
West Milford, NJNo Degree - Accounting And Finance
William Paterson College
Wayne, NJSkills
- Customer service excellence
- Inbound customer service
- Product support
- Complaint handling
- Problem resolution
- Appointment scheduling
- Billing coordination
- Order processing
- Client support
- Scheduling optimization
- Account management
- Record management
- [Product or service] support
- Order processing
Accomplishments
- Achieved positive by completing Prescription Organizational system for the front desk with accuracy and efficiency.
Interests
Timeline
Customer Care Specialist
Greenwood Lake Animal Hospital
05.2009 - Current
Customer Service Supervisor
Walmart
05.2007 - 05.2009
Eye Technician
Lenscrafters
01.2000 - 03.2006
High School Diploma -
West Milford High School
No Degree - Accounting And Finance
William Paterson College