Angelina Gomez
Moreno Valley,CA
Summary
Dedicated Customer Service Representative with strong experience in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively within teams and contribute to organizational success. Enthusiastic about cultivating partnerships and driving business growth.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Team Lead
Go CarWash
Moreno Valley, CA
05.2025 - 08.2026
- Supervised daily operations of car wash staff and ensured adherence to protocols.
- Trained new team members on equipment use and customer service standards.
- Conducted regular inspections to maintain cleanliness and operational efficiency.
- Resolved customer inquiries and complaints with effective communication techniques.
- Implemented safety practices to ensure a secure work environment for staff.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Empowered team members to improve customer satisfaction and foster loyalty, contributing to retention efforts.
- Proven track record of managing daily cash reconciliations, securing deposits, and overseeing point-of-sale operations with 100% accuracy and integrity.
Sales Advisor
GO Car Wash
10.2024 - 05.2025
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by building rapport with customers and aligning products with their specific needs.
- Boosted sales through tailored product advice and strategic promotion of complementary items.
- Resolved customer complaints effectively, fostering long-term relationships through professional conflict resolution.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA 08.2020 - 06.2024
Skills
- Customer service
- Complaint resolution
- Sales Strategy
- Client engagement
- Training development
- Team Leadership
- Excellent Communication
- Attention to Detail
- Time Management
- Multitasking
- Calm Under Pressure
- Quick Thinking
- Critical thinking
- Computer proficiency
- Computer savvy
- Service excellence
- Complaint handling
- Literacy support
- Computer proficiency
Accomplishments
Dedicated student and results-driven leader who earned a rapid promotion from team member to manager by consistently exceeding performance targets and demonstrating exceptional operational reliability. Successfully balanced rigorous academic commitments with high-level store responsibilities, leveraging strong communication and problem-solving skills to lead teams and optimize customer service workflows.
Education and Training
* Moreno Valley High School | Moreno Valley, CA
* High School Diploma | 2024
* Go Car Wash Training Programs
* Completed comprehensive training in customer service excellence, focusing on effective communication, conflict resolution, and customer satisfaction.
* Participated in sales techniques and strategies training, learning methods to increase sales and build customer loyalty.
Languages
English
Timeline
Team Lead
Go CarWash
05.2025 - 08.2026
Sales Advisor
GO Car Wash
10.2024 - 05.2025
High School Diploma -
Moreno Valley High School
08.2020 - 06.2024