Angelina Gonzales
Henderson,NV
Summary
Dynamic professional with a diverse background spanning retail, sales, data processing, and veteran support. Successfully transitioned from a retail and sales environment to spearheading the data processing department, demonstrating adaptability and a strong work ethic. Currently excelling as a dedicated case manager, providing comprehensive support to veterans navigating the benefits process. Proven ability to thrive in fast-paced environments, deliver exceptional service, and drive favorable outcomes. Seeking opportunities to further expand skill set and contribute to impactful initiatives.
Overview
5
5
years of professional experience
Work History
Case Manager
Veteran Benefits Guide
Las Vegas, NV
03.2024 - Current
- Assessed clients' needs, developed plans and monitored progress towards goals.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Senior Data Processing Clerk
Veteran Benefits Guide
Las Vegas, NV
07.2022 - 03.2024
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Verified data accuracy and completeness against source documents.
- Performed data entry from paper, electronic files or other sources into computer system.
- Designed and developed training materials for new employees in the organization.
Cashier/Stocking Associate/Online Personal Shopper
Walmart
Henderson, NV
12.2019 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Performed inventory counts of merchandise on a regular basis.
- Shopped for online orders and delivered them to customers who came to our store.
Cashier
As Seen On TV
Henderson, NV
07.2019 - 10.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of daily, weekly, and monthly sales figures.
Customer Service Representative
Domino's Pizza
Las Vegas, NV
03.2019 - 08.2019
- Prepared dough and sauce for pizzas according to recipes.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Organized food preparation stations and regularly replenished supplies.
- Handled customer orders in a timely manner, ensuring accuracy of order.
Seasonal Worker
GameStop
Las Vegas
12.2018 - 02.2019
- Assisted customers with product selection and purchase decisions.
- Organized merchandise displays on the sales floor.
- Greeted customers entering the store and answered inquiries.
- Stocked shelves with incoming inventory items.
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV06-2019
Some College (No Degree) - Cybersecurity
Western Governors University
Salt Lake City, UTSkills
- Patient support
- Case Management
- Performance Tracking
- Client Advocacy
- Leadership
- Detail Orientation
- Problem-solving
- Communication
Timeline
Case Manager
Veteran Benefits Guide
03.2024 - Current
Senior Data Processing Clerk
Veteran Benefits Guide
07.2022 - 03.2024
Cashier/Stocking Associate/Online Personal Shopper
Walmart
12.2019 - 07.2022
Cashier
As Seen On TV
07.2019 - 10.2019
Customer Service Representative
Domino's Pizza
03.2019 - 08.2019
Seasonal Worker
GameStop
12.2018 - 02.2019
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
Some College (No Degree) - Cybersecurity
Western Governors University
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