Angelina Groom
Garland,TX
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Cotton Patch Cafe
Grapevine, TX
03.2021 - Current
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Bartender
Olive Garden
Grapevine, TX
11.2018 - 11.2020
- Filled and served various beverages for customers.
- Provided exceptional service to a high volume of daily customers.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Maintained safe food handling practices to prevent germ spread.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Communicated clearly with kitchen staff regarding order specifics.
- Collected money, made change, and counted out the register at the end of the shift.
- Assisted in taking customer orders and providing recommendations.
- Bussed, cleared, and reset tables as needed throughout the shift.
- Processed payments accurately and efficiently using the POS system.
- Trained new team members on restaurant policies and procedures.
Server
Cotton Patch Cafe
Grapevine, TX
11.2017 - 03.2019
- Performed opening side work duties including setting up dining area for guests arrival.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Rotated inventory to reduce waste and optimize freshness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Provided quality customer service with a friendly attitude.
Education
Bachelor of Science - Nursing
West Coast University
Richardson, TX06-2024
Skills
- Active listening
- Detail-oriented
- Effective team player
- Strong communication skills
- Excellent multi-tasker
- Creative problem solving
- Customer service
- High-energy attitude
- Critical thinking
- Cash handling accuracy
Additional Information
- Sought out ways to go above and beyond job requirements.
- Promoting latest products to customers
- Learned all required tasks quickly to maximize performance.
- Keeping the designated work areas and equipment clean
- Serving clients while exhibiting excellent hospitality
- Successfully collaborated with other employees to ensure smooth and proficient service
- Received many compliments from both customers and fellow employees concerning optimistic attitude and efficient service provided
- Preparing and serving products
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained a productive, efficient approach to all tasks.
- Developed strong relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Managing and disbursing activity and project funds as allocated by the project manager and finance. Keeping track and accounting for expenditures and monitoring and evaluation documents
- Worked three different stations each day to provide optimal coverage and meet production goals.
- Optimized customer support by establishing collaborative service environment.
- Estimation, planning and project activity tracking
Accomplishments
- Receiver of the Centennial Merit Scholarship
- Sigma Theta Tau International Honor Society
- National Student Nurses' Association
Certification
- Basic Life Support Certificate
Affiliations
Clinical hours
- Preceptor-Final Term: 135 hours
- Med Surg III: 135 hours
- Public Health: 90 hours
- PEDS: 67.5 hours
- Mental Health: 90 hours
- Med Surg II: 135 hours
- Med Surg I: 135 hours
- Fundamentals of Nursing: 90 hours
References
References available upon request.
Timeline
Server
Cotton Patch Cafe
03.2021 - Current
Server/Bartender
Olive Garden
11.2018 - 11.2020
Server
Cotton Patch Cafe
11.2017 - 03.2019
Bachelor of Science - Nursing
West Coast University