Angelina Howard
Meridian,ID
Summary
Resourceful Account Manager with a track record of high productivity and efficient task completion. Specialized in strategic account development, client relationship management, and revenue retention. Exceptional communication, problem-solving, and adaptability skills to ensure client satisfaction and achievement of business goals. Committed to leveraging these abilities for successful outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Executive Account Manager
Paylocity
Meridian, ID
07.2018 - 09.2024
- Provided professional, knowledgeable, and reliable service to clients.
- Developed and maintained strong relationships witha dedicated portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
- Applied critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
- Conducted proactive meetings through conference calls and traveled to onsite meetings to identify business needs and maintain high satisfaction levels of clients within my book of business
- Maintained expert-level knowledge of Paylocity products and partnerships to ensure each client maximized the benefit of the system.
- Assisted clients with Recruiting, Onboarding, E-Verify, Employment Documentation, Trainings, Time keeping, Attendance Tracking, Accruals/Time off Policy set up and maintenance, Expense payouts, Reporting, Quarter & Year End Filing, W2 Preparations, ACA and Terminations
- Monitored and facilitated the resolution of open help tickets.
Customer Retention Specialist
DIRECTV
Boise, Idaho
07.2013 - 07.2018
- Provided customer service support to retain customers and address any inquiries or complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Mountain View High School
Meridian, ID05-2009
Skills
- Strong Computer Skills
- Six Years HRIS Management
- Familiar with Office Suite Applications
- Account and Customer Relationship Management
- Simultaneous Task Management
- Strategic Planning
- Organizational Skills
- Teamwork and Collaboration
- Effective Communication
- Written Communication
- Problem-solving abilities
- Document Management
- Attention to Detail
- Time Management
References
References available upon request.
Timeline
Executive Account Manager
Paylocity
07.2018 - 09.2024
Customer Retention Specialist
DIRECTV
07.2013 - 07.2018
High School Diploma -
Mountain View High School