Marisol Mayer
El Paso
Summary
Motivated and adaptable professional passionate about providing outstanding customer experiences. Experienced in leveraging communication skills and service expertise to exceed client expectations and support organizational success
Overview
13
13
years of professional experience
Work History
Executive Account Manager
Paylocity
03.2025 - Current
- Manage an assigned portfolio of high-revenue, complex clients, ensuring exceptional service delivery and consistently exceeding performance expectations.
- Develop and maintain strategic client relationships by conducting proactive meetings (virtual and onsite) to assess business needs and drive long-term satisfaction.
- Utilize critical thinking and advanced problem-solving skills to research, troubleshoot, and resolve complex payroll.
- Maintain expert-level knowledge of Paylocity products, integrations, and partnerships to maximize client utilization and system optimization.
- Monitor and facilitate resolution of open internal tracking systems (ITS), collaborating cross-functionally with Client Relationship Managers and internal departments.
- Lead client conference calls and strategic reviews to identify process improvements and enhance overall client experience.
- Support special projects and year-end initiatives to ensure compliance, accuracy, and operational excellence.
Account Manager III
Paylocity
09.2021 - 03.2025
- Quickly and efficiently resolving payroll discrepancies and client concerns through effective problem-solving and communication
- Maintaining open lines of communication with clients via phone and e-mails along with meetings to ensure they are informed about payroll process, updates and any potential impacts
- Providing training sessions during meeting and ongoing support to clients on using payroll systems and understanding compliance requirements
- Gathering client feedback to continually improve service delivery and making recommendations for process enhancements based on client insights
- Tailoring payroll to meet the specific needs of each client, ensuring a personalized approach that enhances client satisfaction retention.
Associate Client Support Consultant
Automatic Data Processing, Inc.
02.2016 - 09.2021
- Assist clients in the resolution of any payroll, tax, employee benefit issues they may have
- Always meet or exceed region specific initiatives including online conversions, sales leads, customer retention
- Exercised excellent time management and prioritizing skills to ensure optimal availability for client at all times.
Teledata Representative
Automatic Data Processing, Inc.
03.2014 - 02.2016
- Provide excellent customer service
- Respond to client inquiries, concerns, and resolve issues that may arise
- Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
- Consistently met or exceed call metric performance expectations.
Accounting Clerk
Centro De Salud Familiar La Fe
05.2013 - 03.2014
- Assist with any departmental support functions
- Ensure compliance and standards being met according to company policy and procedures by generally accepted accounting principles, federal, state, and local statutes
- Performed office clerical duties including filing and maintaining records
- Participated in and/or contributed to community wellness project and initiatives.
Education
High School Diploma -
El Paso High School
Fundamental Payroll Certification (FPC) -
American Payroll Association
Skills
- Superior customer service
- Building customer relationship
- Loyalty
- Retention
- Excellent computer skills
- Microsoft Office
- PowerPoint
- Exemplary problem solving skills
- Strong organizational skills
- Client training
Involvement
ADP - L.E.A.D. Committee Member
Timeline
Executive Account Manager
Paylocity
03.2025 - Current
Account Manager III
Paylocity
09.2021 - 03.2025
Associate Client Support Consultant
Automatic Data Processing, Inc.
02.2016 - 09.2021
Teledata Representative
Automatic Data Processing, Inc.
03.2014 - 02.2016
Accounting Clerk
Centro De Salud Familiar La Fe
05.2013 - 03.2014
High School Diploma -
El Paso High School
Fundamental Payroll Certification (FPC) -
American Payroll Association