Katrina Reilly
Las Vegas,NV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating, driven to provide superior quality services. Innovative in offering extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Account Manager
Integrity Payment Processing LLC
Las Vegas, NV
08.2020 - Current
- Prospecting new clientele through networking, cold calling, canvassing and referrals.
- Meeting with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developing and delivering engaging sales presentations to convey solution benefits.
- Organizing sales paperwork, presenting proposals and finalizing contracts.
- Attending advanced training sessions and conferences to increase product knowledge and network for potential prospects.
- Building and strengthening relationships with new and existing accounts to drive revenue growth.
Contract Flight Attendant
Radical Ventures LLC/Mark Cuban Companies
Dallas, TX
05.2015 - 04.2020
- Ensuring aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Providing world-class customer service to high end clientele.
- Taking and preparing food and drink orders in air
- Preparing aft plane for takeoff, inflight, and landing.
- Specializing in safety, communication and personalized customer service.
- Ensuring passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Auto Sales Representative
Butler Automotive Group
Indianapolis, IN
08.2014 - 05.2015
- Closed sales by overcoming objections, negotiating price and completing purchase contracts.
- Qualified buyers by matching personalized requests and interests to various car/truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Customer Service Representative
Million Air
Indianapolis, IN
03.2014 - 04.2015
- Providing first class customer service to high end clientele.
- Taking and preparing catering orders from incoming and outgoing aircraft.
- Communicating with incoming aircraft to provide services needed upon arrival.
- Creating and documenting fuel service bills to customers.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Developing restaurant reputation through commitment to customer satisfaction and strong client relationships.
Education
High School Diploma -
Decatur Central High School
Indianapolis, IN04.2014
Skills
- Dynamic worker offering extensive knowledge of hospitality etiquette and superior customer service
- Ability to assist clients effectively by anticipating personalized business needs
- Detail oriented and able to learn new tasks quickly and effectively
- Outgoing, able to create warm, friendly atmosphere for both customers and co-workers
Certification
- FAR 135.331 Emergency Training Inflight Medical Training
- FACTS CPR/ AED HeartSaver Training IS-BAO Training
- G5SP/G550/G500 Evacuation Crew Member Training
Hobbies
- Curating music, art and wellness events for my local community
- Passion for Herbology and Cultivation
- Art and Antique seller and enthusiast
Timeline
Executive Account Manager
Integrity Payment Processing LLC
08.2020 - Current
Contract Flight Attendant
Radical Ventures LLC/Mark Cuban Companies
05.2015 - 04.2020
Auto Sales Representative
Butler Automotive Group
08.2014 - 05.2015
Customer Service Representative
Million Air
03.2014 - 04.2015
High School Diploma -
Decatur Central High School
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