Angelina Isaenkova
Assistant Operation Controller
Doha
Summary
Motivated and customer-oriented professional with extensive experience as a Flight Attendant in civil aviation and certified Corporate Flight Attendant in business aviation. Strong understanding of aviation safety protocols, inflight operations, and the logistics of maintaining high levels of service for private aviation clients. Eager to transition into an operations role by leveraging my experience in managing flight schedules, coordination with various teams, and attention to detail in delivering excellent service. Passionate about contributing to smooth and efficient flight operations in a private aviation setting.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Experience Coordinator
Katara Club
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
Event Manager
Hexagon WLL
10.2022 - 08.2023
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Negotiated contracts with venues to secure favorable terms, optimizing event profitability and attendee experience.
Senior Sales Consultant
SoulHIIT Gym
06.2021 - 10.2022
- Established strong client relationships for increased customer loyalty and repeat business.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
- Managed key accounts to ensure client satisfaction and maximize revenue opportunities.
- Mentored junior sales consultants, providing guidance and support for career growth.
Flight Attendant
Qatar Airways
12.2018 - 12.2020
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Bachelor - International Relations
Kazan Federal University
Kazan, Russia 04.2001 -
Certificate - Corporate Cabin Attendant VIP-service Training
Jet Service Training Center
Moscow, Russia 04.2001 -
Certificate - Certified Cabin Crew - First Aid/CPR Training
Qatar Airways Flight Academy
04.2001 -
Certificate - Arabic Language And Moroccan Culture
University Abdelmalek Essaadi
Tetouan, Morocco 04.2001 -
Skills
Customer Service Excellence
Aviation Safety & Emergency Procedures
Operational support & Communication
Aircraft Readiness & In-Flight Operations
Time Management & Multitasking
Problem Solving & Troubleshooting
Regulatory Compliance & Industry Standards
Team Collaboration & Vendor Coordination
Logistics management
Timeline
Customer Experience Coordinator
Katara Club
10.2023 - Current
Event Manager
Hexagon WLL
10.2022 - 08.2023
Senior Sales Consultant
SoulHIIT Gym
06.2021 - 10.2022
Flight Attendant
Qatar Airways
12.2018 - 12.2020
Bachelor - International Relations
Kazan Federal University
04.2001 -
Certificate - Corporate Cabin Attendant VIP-service Training
Jet Service Training Center
04.2001 -
Certificate - Certified Cabin Crew - First Aid/CPR Training
Qatar Airways Flight Academy
04.2001 -
Certificate - Arabic Language And Moroccan Culture
University Abdelmalek Essaadi
04.2001 -
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