Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELINA JONES

Cape Coral,Florida

Summary

Dynamic Medicare Sales Supervisor at United Healthcare since September 2022, excelling in channel management and sales team leadership. Proven track record in boosting sales efficiency and implementing strategic pricing policies, enhancing profitability. Previously enriched another leading firm with robust order management skills and a focus on surpassing performance goals.

Overview

22
22
years of professional experience

Work History

Medicare Sales Agent

Senior Protect
03.2025 - Current
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.

Medicare Sales Supervisor

United Healthcare
09.2022 - 03.2025
  • Maintained accurate records of customer interactions, including contact information and order details.
  • Engaged in sales, inventory-taking, reconciling cash receipts, and performing specific services.
  • Formulated pricing policies on merchandise accorded to profitability requirements.
  • Measured productivity by analyzing performance data, financial data, and activity reports.

Medicare Sales Supervisor

Healthcare.com
03.2020 - 07.2022
  • Promoted products in online communities through weblog or discussion-forum postings.
  • Developed and utilized team-building exercises to promote workplace synergy and productivity.
  • Developed comprehensive reports outlining team performance metrics, exhibiting proficiency in data analysis.
  • Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit.
  • Coordinated with management to prioritize assignments based on current issues and business needs.
  • Coached staff on sales techniques such as upselling, cross-selling, and lead generation.
  • Attended company meetings to exchange product information and coordinate work activities with other departments.
  • Coached and trained sales staff on best practices to maximize sales.

Medicare Team Lead

Ehealth
08.2019 - 03.2020
  • Recommended changes in working conditions and equipment to increase business unit and team efficiency.
  • Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
  • Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.

Sales Agent

United Healthcare
07.2017 - 08.2019
  • Used knowledge of company products and services to recommend solutions to customers.
  • Attended scheduled training sessions and department meetings to build expertise.
  • Analyzed sales data to adjust and improve sales strategies.
  • Stayed current on customer trends and requirements.
  • Trained sales team members on company procedures and standards.
  • Assisted customers with technical support issues over the phone or online chat.
  • Responded promptly to customer queries to increase overall satisfaction.
  • Developed strong communication skills for successful customer service.

Business Analyst

Anthem
03.2003 - 07.2017
  • Managed timely flow of business intelligence information to users.
  • Conducted feasibility studies and cost-benefit analysis for proposed initiatives.
  • Conducted or coordinated tests to confirm consistent intelligence.
  • Maintained library of model documents, templates, and other reusable knowledge assets.
  • Analyzed existing systems and processes, identifying areas for improvement.
  • Supported technical needs during user acceptance testing cycles.
  • Generated reports to track and analyze project performance and progress.
  • Maintained and updated business intelligence tools and databases.
  • Partnered with teams to guide quality and process improvements.
  • Provided technical support for existing reports, dashboards, and other tools.

Education

BBA - Business Management

Indiana Wesleyan University
Marion, IN
10-2013

Skills

  • Sales team assistance
  • Channel Management
  • Order Management
  • Goals and performance

Timeline

Medicare Sales Agent

Senior Protect
03.2025 - Current

Medicare Sales Supervisor

United Healthcare
09.2022 - 03.2025

Medicare Sales Supervisor

Healthcare.com
03.2020 - 07.2022

Medicare Team Lead

Ehealth
08.2019 - 03.2020

Sales Agent

United Healthcare
07.2017 - 08.2019

Business Analyst

Anthem
03.2003 - 07.2017

BBA - Business Management

Indiana Wesleyan University

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ANGELINA JONES