ANGELINA JONES
Cape Coral,Florida
Summary
Dynamic Sales Agent. Proven track record in boosting sales efficiency and implementing strategic pricing policies, enhancing profitability. Previously enriched another leading firm with robust order management skills and a focus on surpassing performance goals.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
1099 MEDICARE SALES AGENT
Self-employed
1410 NE 19th Ave
08.2025 - Current
- Educated clients on Medicare options, ensuring informed decision-making.
- Assisted in enrollment process, streamlining documentation and application procedures.
- Developed strong customer relationships, fostering trust and satisfaction.
- Conducted needs assessments to tailor Medicare plans to individual circumstances.
Medicare Sales Agent
Senior Protect
Remote
03.2025 - 07.2025
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
Medicare Sales Supervisor
United Healthcare
09.2022 - 03.2025
- Maintained accurate records of customer interactions, including contact information and order details.
- Engaged in sales, inventory-taking, reconciling cash receipts, and performing specific services.
- Formulated pricing policies on merchandise accorded to profitability requirements.
- Measured productivity by analyzing performance data, financial data, and activity reports.
Medicare Sales Supervisor
Healthcare.com
Cape Coral, Florida
03.2020 - 07.2022
- Promoted products in online communities through weblog or discussion-forum postings.
- Developed and utilized team-building exercises to promote workplace synergy and productivity.
- Developed comprehensive reports outlining team performance metrics, exhibiting proficiency in data analysis.
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit.
- Coordinated with management to prioritize assignments based on current issues and business needs.
- Coached staff on sales techniques such as upselling, cross-selling, and lead generation.
- Attended company meetings to exchange product information and coordinate work activities with other departments.
- Coached and trained sales staff on best practices to maximize sales.
Medicare Team Lead
Ehealth
Cape Coral, Florida
08.2019 - 03.2020
- Recommended changes in working conditions and equipment to increase business unit and team efficiency.
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
Sales Agent
United Healthcare
Cape Coral, Florida
07.2017 - 08.2019
- Used knowledge of company products and services to recommend solutions to customers.
- Attended scheduled training sessions and department meetings to build expertise.
- Analyzed sales data to adjust and improve sales strategies.
- Stayed current on customer trends and requirements.
- Trained sales team members on company procedures and standards.
- Assisted customers with technical support issues over the phone or online chat.
- Responded promptly to customer queries to increase overall satisfaction.
- Developed strong communication skills for successful customer service.
Business Analyst
Anthem
03.2003 - 07.2017
- UAT TESTING
- Managed timely flow of business intelligence information to users.
- Conducted feasibility studies and cost-benefit analysis for proposed initiatives.
- Conducted or coordinated tests to confirm consistent intelligence.
- Maintained library of model documents, templates, and other reusable knowledge assets.
- Analyzed existing systems and processes, identifying areas for improvement.
- Supported technical needs during user acceptance testing cycles.
- Generated reports to track and analyze project performance and progress.
- Maintained and updated business intelligence tools and databases.
- Partnered with teams to guide quality and process improvements.
- Provided technical support for existing reports, dashboards, and other tools.
Education
BBA - Business Management
Indiana Wesleyan University
Marion, IN 08.2009 - 10.2013
Skills
- Sales team assistance
- Channel Management
- Order Management
- Goals and performance
Timeline
1099 MEDICARE SALES AGENT
Self-employed
08.2025 - Current
Medicare Sales Agent
Senior Protect
03.2025 - 07.2025
Medicare Sales Supervisor
United Healthcare
09.2022 - 03.2025
Medicare Sales Supervisor
Healthcare.com
03.2020 - 07.2022
Medicare Team Lead
Ehealth
08.2019 - 03.2020
Sales Agent
United Healthcare
07.2017 - 08.2019
BBA - Business Management
Indiana Wesleyan University
08.2009 - 10.2013
Business Analyst
Anthem
03.2003 - 07.2017