Friendly Sales Supervisor with experience managing a sales team and ensuring effective results. Skilled in providing direction, motivation and guidance to sales teams. Adept in hiring and training new employees. Knowledgeable in all legal compliance procedures.
Hi, I’m
Dustin Germaine
Mesa,AZ
Summary
Overview
14
years of professional experience
3
years of post-secondary education
7
Certifications
Work History
Health Plan One
Medicare Sales Supervisor
9 2023 - Current
Job overview
- Manage a team of up to 14 agents for Aetna PMT (Broker Medicare Sales) and CORE Sales (Aetna Contract)
- Conduct trainings and classes via zoom for up to 40 agents
- Coordinate training efforts, conduct coaching's to ensure agents remain compliant with all things Medicare related
- Run coaching's and trainings to drive sales, maintain compliance on calls, QA analyst and appeals, improve closing percentages
- Run and pull daily reports, excel sheets, and utilizing various tools such as Teams, Balto, and CRM's.
- Answer various Medicare or Carrier related questions, assist with finding SEP, MARX checks.
Elevated Wellness & Patched Up Healing
Myopractor & Holisitic Practitioner
1 2016 - Current
Job overview
- Myopractics is a form of bodywork where manual manipulations and massage are combined to remove restrictions from the body to alleviate pain and discomfort while regulating the nervous system.
Float Spa Floatology
General Manager
2021.06 - 2022.06 (1 education.year_Label)
Job overview
- Ran a large float center with 8 Tanks
- Streamlined and implemented all store operations creating a new manual for all employees
- Hired and trained 5 employees, Created an atmosphere of teamwork and cooperation
- Coordinated with contractors to solve several building issues
- Designed and implemented several advertising campaigns
- Increased store growth by 40% from June 2021 to March 2022.
Hp One
Medicare Sales Representative
2018.08 - 2021.06 (2 education.years_Label & 10 education.months_Label)
Job overview
- Top 10 in total sales for 2019 and top 15 for 2020 AEP in a group of 80+ agents
- 82% or higher pull-through stick rate 2018 and 2019
- Had a 20% conversion rate (Outbound) and 42 % (inbound)
- Currently Licensed in 6 states, previously in over 30
- Assisted with training and answering questions for new employees.
Head to Toe Therapy Inc
Speech Language Pathologist Assistant
2012.12 - 2018.08 (5 education.years_Label & 8 education.months_Label)
Job overview
- Provided Speech Therapy for clients in their homes or in a clinic setting
- Primarily worked with kids ages 4-14
- Worked with families to provide special strategies for overcoming communication difficulties in special needs children.
- License has lapsed
CarMax
Sales Consultant
2017.03 - 2017.07 (4 education.months_Label)
Job overview
- Provided outstanding customer service and financial consulting to customers both in the store and over the phone.
T-Mobile
Retail Sales Representative
2011.03 - 2012.07 (1 education.year_Label & 4 education.months_Label)
Job overview
- Provide customer service, technical support, and sales assistance in a retail environment
- Consult with customers in making changes to existing service or starting new services
- Stay up to date with rate plans, policies, and procedures in a rapidly changing environment
- Open and close store, count tills.
Direct Alliance
Inbound Sales- Team Lead
2010.09 - 2011.03 (6 education.months_Label)
Job overview
- Inbound Sales for Clear mobile internet products
- Promoted to team lead within first two months of employment
- Maintained call metrics and exceeded sales quotas consistently.
Education
Mesa Community CollegeMesa, AZ
General Studies
2009.08 - 2011.05 (1 education.year_Label & 9 education.months_Label)
University Overview
Snow CollegeEphraim, UT
General Studies
2004.08 - 2005.05 (9 education.months_Label)
University Overview
Skills
Customer Service (10 years)
Sales (10 years)
Management (5 years)
Supervising experience (4 years)
Goals and performance
Sales team assistance
Channel Management
Sales Coaching
Sales expertise
Sales Reporting
Sales Training
Certification
Health Insurance License
Timeline
General Manager
Float Spa Floatology
2021.06 - 2022.06 (1 education.year_Label)
Medicare Sales Representative
Hp One
2018.08 - 2021.06 (2 education.years_Label & 10 education.months_Label)
Sales Consultant
CarMax
2017.03 - 2017.07 (4 education.months_Label)
Speech Language Pathologist Assistant
Head to Toe Therapy Inc
2012.12 - 2018.08 (5 education.years_Label & 8 education.months_Label)
Retail Sales Representative
T-Mobile
2011.03 - 2012.07 (1 education.year_Label & 4 education.months_Label)
Inbound Sales- Team Lead
Direct Alliance
2010.09 - 2011.03 (6 education.months_Label)
Mesa Community College
General Studies
2009.08 - 2011.05 (1 education.year_Label & 9 education.months_Label)
Snow College
General Studies
2004.08 - 2005.05 (9 education.months_Label)
Medicare Sales Supervisor
Health Plan One
9 2023 - Current
Myopractor & Holisitic Practitioner
Elevated Wellness & Patched Up Healing
1 2016 - Current