Andrew Turpin
Eastanollee,GA
Summary
Customer-focused professional with many years of experience driving sales, delivering exceptional customer service, and boosting revenue. Friendly, with excellent communication and interpersonal skills, to facilitate repeat business. Skilled at coaching and training sales employees to become top performers.
Overview
12
12
years of professional experience
Work History
Sales Floor Supervisor
Lowes Home Improvment
Cornelia, GA
03.2021 - Current
- Lead a team of 10 associates, ensuring excellent customer service and smooth day-to-day operations.
- Collaborate with the management team to monitor inventory levels, ensuring timely restocking, and preventing product shortages.
- Resolve customer inquiries, concerns, and complaints in a professional and efficient manner, maintaining high levels of customer satisfaction.
- Work closely with the merchandising team to enhance the customer shopping experience.
- Train new employees on product knowledge, store policies, and sales techniques to improve team performance and customer satisfaction.
Service Advisor
Hyundai of Cumming
Cumming, GA
08.2019 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with the service team to ensure timely and successful delivery of solutions according to client needs.
- Maintain accurate records of customer interactions and service work.
Marketing Assistant
Taylor Construction Managment
Roswell, GA
01.2018 - 08.2019
- Leading the marketing team in obtaining leads for the sales force.
- Orchestrated formulation of sales strategies and training sessions for marketing team.
Retail Parts Professional
Advanced Auto Parts
Suwanee, GA
03.2013 - 01.2018
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Managed inventory levels by restocking shelves as needed.
- Greeted customers and provided excellent customer service.
- Performed daily opening and closing procedures according to company guidelines.
- Processed customer orders, returns, and exchanges efficiently.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA08-2013
Skills
- Customer service (10 Years)
- Conflict resolution
- Problem solving
- Team leadership (5 years)
- Employee training
- Inventory management
- Visual merchandising
- Sales strategies (10 Years)
Timeline
Sales Floor Supervisor
Lowes Home Improvment
03.2021 - Current
Service Advisor
Hyundai of Cumming
08.2019 - 01.2021
Marketing Assistant
Taylor Construction Managment
01.2018 - 08.2019
Retail Parts Professional
Advanced Auto Parts
03.2013 - 01.2018
GED -
Gwinnett Technical College
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