Angelina Knowles
Elwood,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
The Scoop Ice Cream
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Joliet Junior College
Joliet, IL05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Complaint resolution
- Scheduling
- Follow-up skills
- Team Development
- Prioritization
- Staff Training
Accomplishments
- Consistently received positive customer feedback for service and friendliness
- Trained new staff in service protocols and cash register operations
- Efficiently managed high-volume orders during peak times.
College Basketball Player
Basketball has been the most influential factor in shaping my life. It has instilled in me the core values that I embrace and embody today. I have been playing since my youth, and it has been something that has always come smoothly and easily to me. I have always been determined to compete at my best level! However, I had some bumps in my journey as a player. For example, I fractured my elbow and with that, I had to work hard to come back stronger. These challenges I encountered served to deepen my passion for basketball and drive my commitment to the sport. I hope to share this love and inspire many young athletes to continue to grow the game!
Timeline
Customer Service Representative
The Scoop Ice Cream
07.2023 - Current
GED -
Joliet Junior College
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