Angelina Madera
Castroville,TX
Summary
Experienced in supervising daily operations, ensuring efficient workflow and adherence to product quality standards during peak hours. Demonstrated ability to train and mentor new staff, enhancing team performance and service delivery. Managed inventory levels effectively, contributing to cost-efficient operations while maintaining compliance with health and safety regulations. Proven track record in resolving customer inquiries and complaints promptly, fostering a positive service environment.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Shift Leader
Haby's Alsatian Bakery
Castroville
08.2025 - Current
- Supervised daily operations, ensuring efficient workflow and maintaining high product quality standards during busy shifts.
- Trained and mentored new staff in operational procedures, enhancing team performance and service delivery.
- Managed inventory levels by restocking supplies and minimizing waste, contributing to cost-effective operations.
- Maintained cleanliness and organization of work areas, ensuring compliance with health and safety regulations.
- Handled customer inquiries and resolved issues promptly, fostering a positive dining experience and repeat business.
- Monitored equipment functionality and reported maintenance needs, supporting uninterrupted production and service flow.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Managed daily workflow and scheduled staff for adequate coverage.
Team Member
HTeaO
Del Rio, Texas
10.2023 - 08.2025
- Assisted in preparing beverages and food items, ensuring adherence to quality and safety standards during peak hours.
- Stocked and organized supplies efficiently, contributing to a well-maintained work environment and improved service delivery.
- Collaborated with team members to streamline order processing, enhancing overall customer satisfaction and service speed.
- Trained new team members on operational procedures, fostering a cohesive team environment and ensuring compliance with policies.
- Assisted in managing customer inquiries and complaints, enhancing service experience and building customer loyalty.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Del Rio High School
Del Rio, TexasSkills
- Shift supervision
- Team training
- Inventory management
- Customer complaint resolution
- Cash handling
- Workflow optimization
- Order accuracy
- Equipment monitoring
- Food safety standards
- Cleaning procedures
- Performance mentoring
- Customer service enhancement
- Payment processing
- Maintenance reporting
- Staff training and development
- Client support
- Strong verbal and written communication
- Team supervision
- Shift paperwork completion
- Rules enforcement
Affiliations
- Photography
- Social Media
Timeline
Shift Leader
Haby's Alsatian Bakery
08.2025 - Current
Team Member
HTeaO
10.2023 - 08.2025
Del Rio High School