Nicholas Swinney
Hot Springs,AR
Summary
Dedicated Shift Leader with a strong track record in guiding teams to meet objectives through effective training and problem-solving. Skilled in balancing the needs of customers, employees, and the organization. Focused on implementing new initiatives and fostering a workplace culture aligned with mission and values while enhancing operational safety and efficiency.
Overview
8
8
years of professional experience
Work History
Shift Leader
McDonald’s
Hot Springs, AR
08.2025 - 04.2026
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supervised crew during McDonald's shifts, coordinating front counter, kitchen, and drive-thru tasks.
- Trained new crew members on McDonald's service steps, food prep, and station procedures.
- Monitored food safety, cleanliness, and sanitation standards across McDonald's restaurant areas.
- Resolved customer concerns with McDonald's service standards and friendly communication.
- Executed opening and closing procedures, ensuring all equipment was secured and checklists completed. McDonald's shifts, securing equipment and completing required checklists.
- Directed team workflow to maintain smooth McDonald's service during peak meal rushes.
- Supervised and led employees to maintain productivity and customer service levels.
Sales Associate
Willis & Son Roofing
Hot Springs, AR
10.2024 - 08.2025
- Recommended products based on customer needs
- Processed orders and completed point-of-sale transactions
- Maintained product displays and organized merchandise
- Built customer relationships through polite follow-up
- Reached out to leads and supported prospect calls
- Coordinated with team members to meet daily sales goals
- Educated customers on product features and technical details to highlight benefits.
- Greeted customers and provided information about products and services.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Provided timely follow-up on inquiries made by potential customers.
Busser/Dishwasher
Olive Garden
Hot Springs, AR
12.2023 - 10.2024
- Reset dining room tables for Olive Garden guests
- Clear dishes and glassware from guest tables
- Restock silverware, napkins, and condiments
- Sweep and wipe dining room and lobby areas
- Assist servers with table maintenance during busy shifts
- Carry clean plates and trays to service areas
- Support host team with organized, clean guest spaces
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Sanitation Worker
George’s Inc
Springdale, Arkansas
10.2022 - 10.2023
- Cleaned production areas at George's poultry processing plant using approved sanitation chemicals.
- Sanitized equipment, conveyors, and work surfaces following company safety procedures.
- Disassembled machinery parts for washing and reassembly after sanitation cycles.
- Removed debris, waste, and residue from floors, drains, and equipment zones.
- Inspected cleaning tools and supplies for proper condition and safe use.
- Assisted team members with sanitation tasks across George's plant work areas.
- Recorded cleaning activities and verified compliance with plant sanitation standards.
- Followed sanitation schedule and documented cleaning activities.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Removed trash and waste from work areas to designated collection points.
- Followed all safety procedures when handling hazardous materials.
- Disassembled and assembled equipment for proper cleaning.
Assistant Manager
Dunkin Donuts
Saint Petersburg, FL
04.2018 - 04.2020
- Supervised Dunkin Donuts shift operations and maintained daily store readiness.
- Trained team members on service standards, register use, and product preparation.
- Managed cash handling, drawer balancing, and point-of-sale transactions.
- Coordinated drive-thru flow and guest service during busy periods.
- Monitored inventory, restocked bakery cases, and ordered store supplies.
- Enforced food safety, cleanliness, and sanitation procedures throughout store.
- Resolved customer concerns and supported smooth front-counter service.
- Scheduled staff coverage and adjusted work assignments for shift needs.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Dixie Hollins High School
Saint Petersburg, FLSkills
- Shift supervision
- Shift scheduling
- Staff training
- Team training
- Rules enforcement
- Shift checklists
- Time management
- Problem solving
- Equipment troubleshooting
- Technical support
- Clear communication
- Conflict resolution
- Adaptability and flexibility
- Positive attitude
Timeline
Shift Leader
McDonald’s
08.2025 - 04.2026
Sales Associate
Willis & Son Roofing
10.2024 - 08.2025
Busser/Dishwasher
Olive Garden
12.2023 - 10.2024
Sanitation Worker
George’s Inc
10.2022 - 10.2023
Assistant Manager
Dunkin Donuts
04.2018 - 04.2020
Dixie Hollins High School