ANGELINA MANN

Delivers excellent customer service by educating members, families, providers, and caregivers on benefits and plan options via phone, and email. Resolves member issues efficiently, escalating when needed, and responds to inquiries related to benefits, eligibility, and claims. Consistently meets quality, productivity, and attendance standards while ensuring timely, accurate follow‑up to improve member satisfaction. Collaborates with internal departments to support issue resolution and membership retention initiatives. Adheres to company policies and Federal, State, and HIPAA regulations, accurately documents all interactions, and contributes to team objectives, including ongoing skill development and adapting to AI‑related initiatives.

Delivered high‑quality provider support by actively listening to needs and resolving issues efficiently, escalating when necessary. Responded to inquiries related to benefits, eligibility, and claims while ensuring timely, accurate follow‑up to improve provider satisfaction. Navigated multiple computer systems during phone and email interactions, maintained accurate data entry across databases, and consistently met quality, productivity, and attendance standards with a high level of professionalism.

Resolved customer inquiries and complaints professionally and supported sales representatives with transactions as needed. Maintained knowledge of promotions, payment policies, exchanges, and security procedures. Managed daily shipping and receiving, inventory tracking, returns, and monthly inventory counts. Supported store operations through opening and closing duties, signage setup, audits, and sales promotions. Ensured compliance with Federal, State, HIPAA, and company guidelines while accurately documenting customer interactions. Effectively multitasked while maintaining strong organization and attention to detail.

Answered customer questions and resolved issues and complaints efficiently while assisting customers in selecting products that best met their needs. Collaborated with customer service team members to deliver consistent, high‑quality service throughout the purchasing experience. Accommodated special customer requests when appropriate and built loyalty through follow‑up calls on reported product issues. Supported call center operations by improving call flow through proper call routing and contributing to operational, quality, and training initiatives.