Dynamic Information Process Specialist with a proven track record at Lloyd Staffing Inc., excelling in ETL processes and delivering excellent customer service. Bilingual and compassionate, I thrive in team environments as well as independently, ensuring accurate processing of sensitive information while maintaining organizational excellence. Committed to enhancing operational efficiency and client satisfaction.
Hi, I’m
Angelina Martinez
Orange,CA
Summary
Overview
36
years of professional experience
Work History
Lloyd Staffing Inc.
Information Process Specialist
08.2024 - Current
Job overview
- Perform the processing of incoming child abuse referrals. Usually the case load is between 15-20 referrals per technician per day.
- Verify all personal information on the referral using varias websites. (CalSaws, Medical, USPS, FTS)
- Establish a log on Excel of the daily packets of the referrals and the referral status.
- Respond to the mandated reporters via email/USPS mail.
- Responsible for all incoming and outgoing USPS mail for the Child Abuse Registry department.
- Help out with special projects assigned by management.
Costco
Customer Service Representative
11.2024 - 01.2025
Job overview
- Responded to customer requests for help in answering any question they had regarding our merchandise which increased sales.
- Assisted in the clothing department. Assuring all clothing was organized and folded.
- Assisted the cashier with boxing our customers' purchases.
- Maintained a clean and clutter free work place at all times.
- Assisted our customers by walking them over to the item they were in need of. There would be at least 10 customers daily that I would personally walk over the product they were in need of.
Sunrise Respiratory Care
Authorization Specialist
11.2022 - 09.2024
Job overview
- Submitted 200 to 250 monthly online/fax authorization requests to different providers and insurance companies.
- Verified our clients' insurance information and benefits for DME.
- Scheduled deliveries for the DME products.
- Processed phone payments for our clients.
- Worked in a team effort with medical practitioners for the well being of our clients.
- Kept an Excel report of all authorization in process and pending.
Maxim Healthcare
Health Technician
09.2021 - 06.2022
Job overview
- Monitored any student displaying COVID-19 symptoms.
- Kept a online/paper log of students' personal information and their symptoms.
- Made phone calls to the parents of the students to inform them of their childs symptoms.
- Provided comfort care for the students while under my care.
- Assisted with weekly COVID-19 testing of all students that had a permission form signed by their parents on file.
- Assisted the LVN and the RN with special projects.
- Assisted the office manager with filing of the students' medical records/notes.
CVS Pharmacy
Pharmacy Assistant
08.1989 - 06.2014
Job overview
- Processed 100 to 175 new and refill prescriptions daily for our customers. This was done online and via fax.
- Submitted online authorization requests for our customers to their insurance companies.
- Called medical providers to verify new prescriptions with issues.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- I was also the bookkeeper and did the books for the store. This included getting the daily deposits ready for Brinks.
Education
Santiago Canyon CollegeOrange, CA
High School Diploma
11-2018
University Overview
Skills
- Data extraction and transformation
- Data security management
- Proficient in lean practices
- Effective customer support
- Dedicated and diligent
- Fluent in English and Spanish
- Empathetic and supportive
- Collaborative teamwork
- Strong organizational abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Volunteering at Mariners Church Santa Ana in the kids ministry
- Going for long drives on PCH while listening to great music
- Helping out my elderly parents with their daily needs
Timeline
Customer Service Representative
Costco
11.2024 - 01.2025
Information Process Specialist
Lloyd Staffing Inc.
08.2024 - Current
Authorization Specialist
Sunrise Respiratory Care
11.2022 - 09.2024
Health Technician
Maxim Healthcare
09.2021 - 06.2022
Pharmacy Assistant
CVS Pharmacy
08.1989 - 06.2014
Santiago Canyon College
High School Diploma