Angelina Mataia
FAIRBANKS ,AK
Summary
Detail-oriented Customer Service Professional with expertise in reservations, rental contracts, and policy explanation. Demonstrates strong communication and conflict resolution skills, ensuring smooth customer experiences and efficient branch operations. Experienced in vehicle rentals and customer relationship management, with a focus on accurate returns processing, damage documentation, and meticulous account management.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Budget Rental Car
FAIRBANKS , AK
04.2019 - Current
- Handled customer reservations and rental contracts at Budget Rental Car counter.
- Reviewed driver licenses and payment details for rental agreement processing.
- Explained vehicle options, insurance coverage, and rental policies to customers.
- Resolved customer concerns with clear service and calm problem-solving.
- Processed vehicle returns, fuel checks, and damage documentation in branch system.
- Coordinated vehicle availability with fleet team and branch staff.
- Maintained organized records for rentals, returns, and customer accounts.
Education
High School Diploma -
EAST HIGH SCHOOL
Anchorage, AK05-2006
Skills
- Reservation systems
- Rental software
- Rental contracts
- License verification
- Damage documentation
- Record keeping
- Customer relationship management
- Policy explanation
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Customer Service Representative
Budget Rental Car
04.2019 - Current
High School Diploma -
EAST HIGH SCHOOL